ZOYA Nail PolishReviews of zoya.com

Ordered nail polish, received email to say batch was substandard, offered refund but then ghosted. No polish no refund this company is a scam. DO NOT BUY!

Wish I’d read the reviews on here before placing my order because I too received an email a week after placing my order stating that due to quality issues there would be a delay or I could request a refund. I requested a refund, which of course, I am yet to see processed. Thankfully I paid by credit card so am now in the process of raising a dispute for goods not received.

I just read the reviews silly me I trusted zoya and so did not check, and put in an order and you are right first the order is being shipped then oh the bactch was faulty etc etc. I will tell my credit card people this should be stopped

I placed an order at the beginning of April. My order is still "unfulfilled" an it is now mid June. They never gave me any update until I asked them via email. They then stated that my order would have been shipped after the Easter break. Obviously they did not ship it, so I contatcted them again and this time they gave me another date in May, and never shipped anything by then too. On the 1st of June, I asked for a refund and got a confirmation email said it was processed. Guess what? After two weeks, I am still waiting for the refund.

Dodgy to say the least. Placed a first time order start of May and emailed them after a week having received zero updates. Eventually was responded to with the usual line of ‘production issues etc and problem with batches’ but vague on actual dates of intended dispatch. Emailed again and was given date of 23rd May - unsurprisingly this has not happened. I’ve now read these reviews and see an all too familiar pattern. I’ve requested a refund but doubt it will materialise. Awful all round.

I have placed an order with the company on 21 April 25. The money for the order were taken from my bank account, but so far nothing was delivered to me. I received an email from the company, informing me that they were not able to deliver due to production difficulties. They offered me a refund. No refund was issued. Later in April and on 5th of May, I have written emails to ask for a refund. I have not heard from the company to this day. Do not buy products from this company. It seems that it is another scum.

Polish only lasted 2 days before really chipping and looking terrible. Removing it left terrible stains all over nails and hands.

Used and loved Zoya nail polishes for years now, they are great. However, first time ordering directly from Zoya UK and it has been really bad. I received a confirmation email for my order stating they would advise when it had been sent. Nearly 10 days later and still no update. I have been trying to contact them last week via phone, email and social. Phone goes straight to voicemail and they never get back to you. Emails ignored. Eventually got a reply via Instagram DM now advising that Evri have lost my order and that it will be sent again today. I have messaged back saying this is surprising considering there have been no updates to even say it had been despatched. Regardless of what has or hasn't happened the lack of communication has been diabolical. No idea if I will ever receive the order or not. Do I recommend Zoya products? YES. Do I advise ordering directly from Zoya UK? Absolutely NOT. It was only because the Anchor Basecoat was out of stock everywhere else that I shopped with them this time. I am now wondering if the fact products are out of stock elsewhere is a warning sign. Be a shame to lose good products, but Zoya really need to get there stuff together quickly.