ZOYA Nail PolishReviews of zoya.com

If I could give a zero star rating, I would—Order placed 31 Dec. Given a Yodel tracking number that was never recognised. After two weeks with no delivery, I emailed FIVE times and received no response at all. Item only arrived after I escalated and threatened a chargeback. Very poor communication and service — I wouldn’t order again.

I was excited to use the nail polish I ordered but when I received the box there was nothing in it/ it looked like it had been opened. I emailed them but no response. So disappointed with the customer service!!!

Have used the product for many years even recommended the company to professional manicurists out of the Uk !! But all went wrong last May when I wanted to reorder , they took my money but said there wax a delay as they we’re working to resolve the problem with the polish , as I had used them several times I didn’t worry but when it got to September I began emailing to no avail & in October again It’s bad enough to lose the money but to be treated so badly is very disappointing Susan Bentata

WARNING! I ordered nail polish, from this scam web-shop, 5 weeks ago. The nail polish never arrived. I emailed the web-shop, so many times, but they never replied. I just wish I had read these reviews before parting with my money! Be warned, although Zoya nail polish is a genuine product, THIS WEBSITE IS A SCAM! They will take your money, but never send your order!

Scam company. Don’t order from them. Didn’t send me my order. Made up rubbish about quality issues and said they’d dispatch within a week. I ordered start of August and we’re at the end of September now. Avoid this fraudulent company!!!!

I ordered nail polish that was never dispatched. Usually things are shipped from other companies within two days and Zoya say they deliver within four business days. My order was never dispatched, I didn’t receive a word of communication from them despite several emails. I had to file for a scam with my credit card company. This was really disappointing as they’re a reputable brand, luckily I haven’t experienced a similar scam in all of my online shopping adventures!

As with many people it seems, I have not received my order or been able to contact the company. Thankfully I had only ordered one nail polish so only paid just under £13 with postage, but it’s still very annoying as I don’t expect to either receive what I paid for or my money back. A lesson to me to do my due diligence before I buy things online!

The worst company in fact fraudulent I ordered before Easter still missing No refund Don't touch them Even the parent company in usa don't respond