Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
100 reviews
ZoomOnlineSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ZoomOnline’s ambition is to provide an exceptional customer experience by offering fast, uncapped & affordable Epic Fiber Internet service. Connecting exclusively into Zoom Technology Group’s fiber footprint, we want our customers to be able to sign up and order our services in a few easy steps. #SwitchToFiberInternetCheck CoverageSee Pricing
ZoomOnline (zoomonline.com) has 100 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 72 reviews with 5 stars · Clear filters
Justin is a great technecian and very professional to work with. The job was done meticulously
By Paul L.
Response from ZoomOnline· Jun 17, 2025
Hi Paul, Thank you for the kind words! We’re so glad to hear that Justin provided such professional service. We’ll be sure to pass along your compliments — feedback like this means a lot to our team! Thanks for choosing ZoomOnline! - The ZoomOnline Team
Lots of great communication. Very good service!
By customer
Response from ZoomOnline· Jun 10, 2025
Hi Candy, Thank you so much for the kind words! We're thrilled to hear that you've been enjoying reliable service. We’re grateful to have you with us and are always here if you need anything! Welcome to the ZoomOnline family! - The ZoomOnline Team
You guys do a good job. Internet always seems to be good. You guys respond quickly when contacted. Just great service. Better than all the other providers I've had
By ross M.
Response from ZoomOnline· Jun 6, 2025
Hi Ross, Thank you so much for the kind words! We're thrilled to hear that you've been enjoying reliable service and quick support—that's exactly what we aim for. Knowing we’ve exceeded your expectations compared to other providers means a lot to our team. We’re grateful to have you with us and are always here if you need anything! Welcome to the ZoomOnline family! – The ZoomOnline Team
As Zoom Internet’s very first customer, we couldn’t be more pleased with our experience. From the start, the installation process was seamless and professionally handled. The team made everything easy and stress-free. Since getting connected, the service has been outstanding. Internet speeds are consistently fast and reliable, which is exactly what we need. What really stands out, though, is the exceptional customer experience—responsive, friendly, and always helpful. We’re proud to be Zoom Internet’s first customer and excited to see them grow. Highly recommended!
By Ron
Response from ZoomOnline· May 29, 2025
Hi Ron, Thank you so much for your kind words and for being our very first business customer—it truly means the world to us! We're thrilled to hear that your installation was seamless and that our team made the process stress-free. Providing fast, reliable internet and exceptional customer support is exactly what we strive for. Your support and excitement for our growth is inspiring, and we’re honored to have you as part of the ZoomOnline family. Thank you again for the recommendation! -The ZoomOnline Team
Good install
By customer
Response from ZoomOnline· May 22, 2025
Thanks so much for the feedback! Welcome to the ZoomOnline family! -The ZoomOnline Team
So far so good. Price is right and the install was quick. The only complaint that I have is that I can not (or have not found a way yet)to change the name of the WIFi and change the password.
By Aron
Response from ZoomOnline· May 19, 2025
Thanks so much for the great feedback—we’re happy to hear that the price is right and the installation went smoothly! Regarding your WiFi name and password to make it easy, a member of our team will be reaching out shortly to help guide you through the process and ensure everything is set up just how you want it. Welcome to the ZoomOnline family! -The ZoomOnline Team -
Enjoyed the installer Justin - very personable and informative of all steps.
By Larry
Response from ZoomOnline· May 5, 2025
Hi Larry, Thank you so much for your feedback! We're thrilled to hear you had a great experience with Justin. We’ll be sure to pass along your kind words—he’ll be happy to know he made a positive impression! If you have any questions moving forward, don’t hesitate to reach out. Welcome to the ZoomOnline family! -The ZoomOnline Team
Such an easy and fast experience getting Zoom installed. Plus we love that we are saving over half of what our old internet cost.
By Shea P.
Response from ZoomOnline· Apr 25, 2025
Hi Shea Thank you for the wonderful feedback! We’re so happy to hear that your installation experience was quick and easy — and saving over half compared to your old provider is a huge win! We’re excited to have you with us and look forward to keeping you connected with fast, reliable service. If you ever need anything, we’re just a call or message away! Welcome to the ZoomOnline family ! - The ZoomOnline Team
