Zoom Electric Scooters & MopedsReviews of zoomescooters.com

I really enjoy my electric Zoom scooter. It's a fun way to get around the city and makes finding parking easier. Lots of people give me compliments on how cool it looks. The shipping took a while, but this had a good price. I would recommend it, as I've had a good experience with it for over a year and it's a good value.

BEWARE. I ordered a Zoom e-scooter based upon the Trustpilot score of 4.0 shown on the website which is obviously WRONG. After 5 MONTHS of waiting and being told 4 times that the scooter was in route and would be delivered at the end of the month (March, April, May, June) I finally accepted a refund. They continued misrepresent their commitments. Therefore, I can only imagine how unreliable their product warranty and service would be. At the request of Zoom I am providing additional background. After 2 months they offered to refund my money, but I believed their misrepresentation on delivery status. They then offered a $300 discount to take down my original complaint and recieve an end of month delivery. Because I needed/wanted the scooter i chose the delivery. For the subsequent months, they offered the same refund or end of month delivery. I chose delivery. Still NO SCOOTER. After 5 months of misleading information, chiding from my friends and family, and checking out Better Business Bureau - F RATING, I submitted to accepting the refund for the scooter I was never going to get from Zoom. If they misrepresent about purchase and delivery, what kind of warranty and support could I expect, if I ever received the scooter that apparently was never shipped.

I would like to give an update a resent review that I wrote about Zoom Scooters. Zoom Scooters did contact me and refunded my $423.00 for the batteries that I ordered on 12/15/22. I feel the workmanship put into the scooters they manufacture is top notch. In true defense to Zoom Scooters, I think their suppliers are probably passing on delivery schedules that they may not be able to keep. Lastly, a breakdown in communication can cause negativity with customers. People like to be kept in the loop.

This is an update from my review in January. ZOOM did get us the batteries, it did take longer than expected but ZOOM made it happen after my review here. We had trouble installing the new batteries. It is not easy but customer service stayed with us & guided us. Finally got to ride it & realized the speed would not accelerate past 16mph before changing batteries I got it up to 25mph. Again contacted customer service & he helped us right away. Primarily thru email & text. But we got the job done & back riding again. So I changed my review from 3 to 4 stars for the extra support recently. This is such a fun scooter to ride & so quiet! Thanks for ZOOM’s support!

It took almost a month for my bike to arrive. It was almost dark when the shipper arrived. I didn’t try to unpack it until the next morning. When I removed the cardboard box I noticed some shipping damage on the metal package frame . After I removed the frame I found that my front tire was cut and unserviceable. I notified Zoom and they said they would send me a new tire. Three more weeks went by before the tire arrived. I rode it several miles and I really like it but somehow I managed to loose the keys. I called Zoom and they said that they would send me a new ignition switch. That was four weeks ago and I have not got any info on when I will receive it.

I am trying to get a answer for the problem I have. I live in Wisconsin and it gets pretty cold in the winter. I had my scooter stored in the garage and came out one day to hear a rapid clicking sound. It was coming from my scooter. I turned off the blue switch under the seat and the clicking stopped. But now when it is warm again I flipped the blue switch and put the key in and no power. When I plug the charger in everything works and shows full battery and when I unplug it it's dead again. Can someone please give me some advice on what the problem could be. I only have 15 miles on the scooter.

I love this Scooter!!!

Where do I start? First and foremost, I concur with the reviewer about Zoom being an American Company, and I was so proud to support them to continue. Besides, the Price was Right. On a more serious note, Mr. Ken and Crew set the 'Standards for Consistent Professional Customer Service' hands down. As a Disabled[not Unabled American Veteran] I needed an alternate reliable transportation that I could go to VA Appointments, local more errands that's not possible with the Paratransit Share Ride. These guys have answered all my questions sometimes during times that were most likely non-regular hours. Full disclosure....I have not ridden my substitute eVehicle yet due to current Midwest Weather. I hope to follow up about how smooth and stylish this whole experience will be. Lastly, I am very concerned about battery, charger issues read on this platform. I thought the eScooter came with double Batteries? Anyway.... thanks Guys for your consistency. 03/11/2023 Thank you for taking the time to address my battery concerns.