Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
72 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Cut your returns and low-star reviews in half - fact!We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem!Clients include individual sellers, agencies, and aggregators. We also consult on best practice for large-scale clients with in-house teams.Startups use us to ensure they give themselves the best chance to get going in ecommerce. Long-term sellers join us as they understand our critical role in supporting existing sales.Our team is all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training a VA and working out what to do if they're away - or leave! Total peace of mind, 365 days a year!
ZonSupport (zonsupport.com) has 72 customer reviews on The Fair Hearing, with an average rating of 5.0 out of 5.
Showing 71 reviews with 5 stars · Clear filters
Greg and his team at ZonSupport looked after us, explained the process, set us up, helped us with response messaging for Amazon Seller Central and monitored on a daily basis. They supplied us with Monthly reporting as per our expectation. We would recommend Greg and his team to you as Amazon Sellers
By Karina M.
friendly staff, fast response , never have anything issues when using zonsupport. Highly recommended
By Sokleng S.
As a new ecommerce seller, Zonsupport have been a great help. I know they are doing all the support required and have helped me whenever I had any questions and advice on best way to answer customers if something different came up.
By Cath P.
The team at ZonSupport does an excellent job at managing our customer support. I couldn’t be more happier with their proactive service, follow-up and communications.
By Garth R.
Can't speak highly enough of the service provided by Greg and the team at ZonSupport. They gave us complete confidence that our customers would be well looked after with any query they had. This gave us peace of mind and time to look after other areas of our business. Would highly recommend them to anyone!
By Lyn N.
I have been extremely happy with ZonSupport. Greg and his team are very professional and always respond in a timely manner. I have complete trust in ZonSupport. Highly recommend!
By Adam D.
Zon Support have been A fantastic help with my business. Very responsive, proactive and caring.
By Cathy D.
Excellent and professional service and support.
By Eric M.
