CARET LegalReviews of zolasuite.com

I had a left a very honest and negative review. I leave the past in the past and thought Caret would be resolving many of my issues. I thought that is a great sign that there was strong willingness to resolve my issues. How naive and soft can I be. I am ashamed at trusting this company after being in business for 45 years I know better. I will be adding detail to this but I just had to get this started.

If I could give negative stars I would. Changed from Amicus to Caret, when Amicus ended. From the beginning recurring problems. First, unable to assign emails to specific files. Then emails started automatically being assigned to wrong files. Changing from one program to another extremely slow. The ability to enter time quit working. Then Outlook emails stopped synching. Then Outlook calendar stopped synching. Migration did not work as it should have. Tried to cancel subscription and communications ignored and not cancelled. Caret is pitiful.

Absolutely terrible customer service. Numerous problems that are never fixed and they do not respond to emails or calls when you try to contact them. I am not sure they even have a proper help desk as the times I call I seem to talk to the same person who can never tell me when issues will be resolved. We cannot invoice without manually entering interest as that part of the program is not working and has not been working for months with no end date in view. DO NOT USE THIS COMPANY _ they are useless!!!!!!!!!!!!!!!!!!!!

The system is inefficient and overly complicated, glitchy, and deeply unfriendly to users. It logs you out randomly so that you lose your work if you step away from your computer. It takes something that used to be easy with Abacus and makes it 10 times more difficult. I was a dedicated Abacus user and have attempted several times to provide helpful feedback to improve their system, and I've been met with platitudes and empty promises that my feedback will be taken under advisement. Almost nothing ever improves. STAY AWAY.

Our experience with Caret Legal has been extremely disappointing. The system is clunky, unreliable, and far more complicated than advertised. Instead of improving efficiency, it has slowed our team down and created constant workflow disruptions. We have lost significant time and money trying to make it work. Support and follow-through have not matched what was promised during the sales and onboarding process. Problems take too long to resolve, and commitments have not been met. After investing substantial resources, we regret choosing Caret Legal and cannot recommend it to other firms. Do your homework and speak with current users before committing — we wish we had.

Abacus used to be great. This Caret company has been the worst. Numerous calls to cancel our subscription and when you do reach someone, you receive vague responses. The Attorney never agreed to an automatic renewal. We found a better product and told them so and requested a cancellation. Ignored for several months. Then in August, 2025 was told we were unable to cancel until our contract expired in Feb 2026 and we had to fill out a cancellation form 60 days prior. We requested the form nurmerous times. On Dec 8, 2025 we got through to an incompetent customer service representive who kept putting us on hold. He now claims we are up for renewal in May 2026 and the he found duplicate accounts. I demanded a supervisor and would not connect me to one. He kept putting me on hold and repeated "in checking, your contract expires in May 2026. The very next day, we received an email from a different representative saying they were sorry to hear that we wanted to cancel and to fill out the form that he included in the email before the 60 days renewal in May, 2026. I returned his email with a copy of the email he sent us in August 2025 with the Feb 2026 expiration date. They are doing everything they can to rope people in for their monthly fees. Every negative review we have seen they reply to the complaint that they are working on it. We reported them to the Better Business Bureau. Hopefully, they will cancel our contract asap.

Crashes constantly. Unreliable and unrefined calendaring feature. Ugly graphics and interface. Generally lacking in user-friendliness. Go with Clio.

We have had Caret about 2 years and it regularly breaks. When it does, it slows Outlook to a crawl or makes it crash. For the 1st year we felt like we were beta testing it because so many features did not work. When you read or send an email Caret can pop up a time entry screen, which would be Great if it worked. I think it does now, but when we first got the program, we realized the pop-up appeared & closed after the time was recorded, but the time never showed in Caret's timekeeper. It just didn't record it. We have have various other problems, but email is the biggest. Caret's customer support is beyond Useless. They don't respond timely & always claim the issue has been elevated to someone smarter. When an issue is fixed, no notice is received. The user has to keep trying to see if it's still broken. I wish we didn't have Caret, but not enough to incur the cost & stress of switching.