Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
349 reviews
ZLINE Kitchen and BathSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Drawing inspiration from the elegance of Lake Tahoe, USA, ZLINE provides an elevated luxury experience with industry-leading kitchen appliances and bath fixtures. Our commitment to providing homeowners with the experience of attainable luxury is apparent in each and every design.
ZLINE Kitchen and Bath (zlinekitchen.com) has 349 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
349 approved reviews, newest moderated first
Zline CS was very responsive to my issue and took care of the replacement t quickly. Thank you ZLine Team!
By Christopher M.
Response from ZLINE Kitchen and Bath· Jul 31, 2025
Thank you for the great feedback! We're glad our Customer Service team was able to deliver a fast and seamless resolution. At ZLINE, every detail matters — including your experience. We appreciate you choosing ZLINE.
I’ve had to contact customer service several times as I have multiple ZLINE products (gas stove, sink, faucet). Never had an issue that customer service was not able to resolve quickly and professionally. I would buy ZLINE products again and would highly recommend.
By Sheila L.
Response from ZLINE Kitchen and Bath· Jul 30, 2025
Thank you so much for your kind words! We’re so glad to hear you’ve had a great experience with our team across your ZLINE products. It means the world to us to be part of your kitchen journey. Please don’t hesitate to reach out if you ever need anything!
We bought an induction range in winter 2023. After 2 years of use one of the burners has stopped working. We have contacted customer service and apparently there is no possible repair for this, and because of the 1-year warranty, we have no recourse. I would never buy a Zline appliance again, it is outrageous to spend $5k on a “high end” appliance that breaks after 2 years of use. *update - Zline has responded to this review saying that they will offer a partial refund, but this is in fact a lie. When I reached out to them to follow-up on this response they stated that they “had no further resolution”.
By Amy S.
Response from ZLINE Kitchen and Bath· Jul 25, 2025
We’re truly sorry to hear about your experience and completely understand your frustration. At ZLINE, we take product reliability and customer satisfaction seriously, and we regret that this issue impacted your trust in our brand. While our standard warranty is one year, we’ve reviewed your case and processed a partial refund to compensate for the inconvenience. If you have any additional questions or need further assistance, please don’t hesitate to reach out to our support team at zlinekitchen.com/contact. *Update* — Apologies for any confusion—we were referencing the partial refund already applied to the existing case you had made, not an additional refund offered.
Worst Appliance Experience – ZLINE & Ryder Last Mile Dropped the Ball (Twice) If you’re considering buying a ZLINE refrigerator or relying on Ryder Last Mile for "white glove" delivery—think twice. I purchased a ZLINE refrigerator that failed prematurely, but to their credit, ZLINE agreed to replace it. Unfortunately, that’s where things fell apart—and never recovered. Ryder Last Mile was responsible for delivery and removal. They showed up with only a 2-man crew to move a 500-pound fridge, then realized a third person was needed. I was told they’d call that afternoon with a new plan. They didn’t. I spent hours on the phone, bouncing between departments and misinformed reps just to get an update. Two weeks later, they reschedule delivery—only for me to find out (again, not from them) that they damaged the new fridge while loading it on the truck. No call, no update, no apology. I waited all day expecting delivery that never came. It’s now been over two months without a working refrigerator. No food storage. No clear answers. No accountability. ZLINE: Your product failed early and your logistics partner is destroying your reputation. Ryder Last Mile: If this is "white glove," I’d hate to see basic delivery. Consumers deserve better. I still don’t have a fridge.
By Tony C.
Response from ZLINE Kitchen and Bath· Jul 23, 2025
Hello, thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration and inconvenience you’ve endured throughout this process. This is not the experience we strive to provide. We take your feedback seriously and are actively working with Ryder Last Mile to investigate the issue and ensure accountability. We will have a Customer Experience representative prioritize your case. Thank you again for bringing this to our attention. We’re committed to making this right.
Very friendly service, and my single door panel Ready refrigerator is beautiful! I love it. Lee
By Lee H.
Response from ZLINE Kitchen and Bath· Jul 24, 2025
Thank you so much for your kind words! We're thrilled to hear that you're enjoying your new refrigerator and had a great experience with our team. It means the world to us to be part of your kitchen journey. Please don't hesitate to reach out if you need any further assistance!
I appreciate the help, but it takes too long for customer service to respond.
By Neny
Response from ZLINE Kitchen and Bath· Jul 21, 2025
Thank you for your feedback. We’re truly sorry to hear about the delay you experienced. We strive to provide timely and helpful service, and we’d like to make this right. To better assist you and locate your case, could you please reply to our request for further information? Once we have this information, we’ll prioritize your case and follow up as quickly as possible. We appreciate your patience and the opportunity to improve your experience.
Amanda was very helpfully and knowledgeable about the products. I would give her 10 stars if I could. Thanks again Amanda you rock…
By Joe D.
Response from ZLINE Kitchen and Bath· Jul 18, 2025
Thank you so much for the amazing review! We're thrilled to hear that Amanda was able to provide such helpful and knowledgeable support. Please let us know if we can be of any further assistance!
Agents are prompt/knowledgable/friendly/helpful & truly want to give the buyer useful information!!!!!
By Jan H.
Response from ZLINE Kitchen and Bath· Jul 17, 2025
Thank you so much for your kind words! We're thrilled to hear that our agents made such a positive impression. Providing excellent service is always our top priority, and it's incredibly rewarding to know it made a difference for you. If you ever need anything else, we're here to help!
