ZipcarReviews of zipcar.com

Appalling app, so confusing, unclear about which cars and types are which. Filters don’t work properly and the whole experience is utterly confusing. The only saving grace was the lady on the telephone, who was very lively polite and tried everything she could to try and help. I’ve spent 30 minutes and spent £20+ and still can’t find a car. Management at Zipcar seriously your business needs some help.

I had an absolutely devastating experience with Zipcar on Christmas Day. Seven weeks ago, I booked a car to be picked up at 1:00 PM on December 25th, planning to visit my 84-year-old parents, bring them Christmas dinner, and spend the holidays with them. This was a critical trip for me. When I arrived at the pickup location, I discovered that my booking had been cancelled without any prior notice—no email, no phone call, no alert. Nothing. To make matters worse, when I called customer service, the only “solution” offered was to pick up a car hours later in downtown Toronto, leaving me stranded and unable to reach my parents on time. This delay would have meant they’d spend Christmas evening alone, waiting for a meal they wouldn’t have received. Left with no choice, I had to pay for an expensive taxi to make it to them. This completely ruined my day, caused me undue stress, and left me feeling abandoned by a company I trusted to deliver a reliable service. I understand things can go wrong, but the total lack of communication or contingency planning from Zipcar is inexcusable. As a company built on providing dependable transportation, this failure undermines its entire purpose. Because of this experience, I’ve cancelled my membership and will never use Zipcar again. They’ve completely lost my trust. If you’re considering Zipcar, think twice—this is not a service you can count on when it really matters.

I was kicked out of the app. Could not log in & they had to unlock the car & lock when I call and wait to speak to someone. I wanted to extend my booking so by me not being able to log in we had to rebook. Somehow someone was able to overbook. Zipcar called like it was my fault when it is them & their system’s fault for technical issues. I’ll never suggest or use this car company again. Biggest inconvenience, lost money, my child & I was left to freeze in the cold for 5 hours.

Zipcar failed to deliver its service, leaving me frustrated and causing me to miss a crucial meeting. Early this morning, I was in a rush for a critical meeting in Springfield, MA. I arrived at the Zipcar vehicle, located 15-20 minutes from my apartment, only to find the key fob's battery dead, making it impossible to start the car. I contacted Zipcar's customer support and spoke with a representative named Portia. Despite explaining that I was in a hurry and noting that two Zipcar vehicles were located right across the street, the only option offered was a vehicle situated another 20 minutes away. This solution was unacceptable given the time constraints, and as a result, I missed my meeting because Zipcar failed to provide an acceptable solution. This is the second time Zipcar has let me down. The vehicles are often dirty and frequently show signs of damage. This experience has left me profoundly frustrated with the service.

Bad experience. Dirty car. Unexpected charges. Cost way more than regular can rental services or calling an Uber. Going to uninstall.

There is only one good thing about my woeful experience with Zipcar, and that’s the kind gentleman that took my call after and say of stress and frustration. The car was filthy, had no petrol and needed a service and there was no fuel card so I had to fill it up and outlay the money. The bullying via in app messages about $50 fines for not leaving it with fuel, not leaving it clean or being back a minute late were exhausting. The pictures tell the true picture. A great concept that relies on the decency of members. #fail

I thought it was great. The car was ready, the car was clean, and easy to get to.

AVOID USING ZIPCAR AT ALL COSTS. I've had a truly awful experience with ZIPCAR in London. They wrongfully charged me £145 which they took from my account with no prior warning for a "traffic violation" that was their own fault. And they "accidentally" took that payment 9 times, meaning they have stolen over £1000 of my money straight from my account. I called up several times over the span of two weeks and they refuse to refund the money. They tell me a customer service rep will call me back and then no one does. This is awful service and a really dodgy way to make money. Whatever you do do not give them access to your bank account, they will steal your money.