Horrible customer service
Horrible customer service! Had a representative act extremely unprofessional, ignorant and classless. Very disappointed
By Meagan J.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
612 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zillow is listed under Real Estate.
Zillow (zillow.com) has 612 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
612 approved reviews, newest moderated first
Horrible customer service! Had a representative act extremely unprofessional, ignorant and classless. Very disappointed
By Meagan J.
Zilow is a total 100% waste of your time. We've been trying to rent a home for 6 months now. All we get as a reply from zillow is an email to follow through with are request. WHAT? Follow through??? We are never contacted by anyone then the home is off market. This company is one big sham. Do yourself a favor and don't waste your time. I hate the name zillow now.
By Mike M.
Zillow changed their format so the average person cannot find For Sale By Owners. You have to know to click on the "other listing" box or you never see them. I can't find anyplace easy to inform you of that. If you don't want to list them just do away with the service, don't make people feel like they are using a useful service.
By Mike C.
I have lived at Deleware on Primrose starting my 3rd year. Love the location! Grounds kept very clean. Security drives through every night. Highly recommend Pamela Hayter
By Pam H.
Zillow for free or for sale by owner is a joke! I listed our property for 3 months & never got 1 e-mail or phone call & we live in a tourist area where land is sought after! It also lacks for you to add valuable info on your listing. You get what you pay for or “not” !!
By Suzan M.
Don’t trust Zillow. They don’t check out their vendors trying to steal your information. Horrible experience. Save yourself
By Lisa P.
Jordan Smith is very kind and respectful. He is the best He works hard to help get your house sold. He is dependable, honest and trustworthy. He looks out for your best interest. He will be there when you need him to answer question or if there is something you don't understand. His staff is very friendly and helpful. He and his staff will keep you informed and make things as smooth as possible. I would highly recommend him. I would definately use him again
By PAM S.
Michelle Mertins was a true go getter from beginning to closing. She was honest and kept us informed all the way thru. I can't say enough good about her performance in selling our home. After our selling experience with her, we would find it hard to go with anyone else! Thank you so much Michelle Martins!!!
By Jerry and D.