Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
747 reviews
Z GrillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Z GRILLS is the industry leader and originator of the wood pellet grill! We have been producing grills for more than 30 years. Our products are rated as "2019 best grills" on Forbes' official website! We provide a world-class culinary experience in our customers through our innovative 8-1 grill, providing the ability to grill, smoke, bake, roast, braise & BBQ!
Z Grills (zgrills.com) has 747 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
747 approved reviews, newest moderated first
Just a note of appreciation. I have had the z grill smoker for 6 plus years and have never had to replace a single part ever. This thing is definitely bullet prove. It has smoked thousands of pounds of meat. She dont look to pretty anymore but definitely ready to go at anytime.
By Greg
I recommend this company to everyone that asks me about getting a smoker. Incredible quality products. Impeccable customer service. Don’t let the price deter you these grills are worth more than what they are charging. Buy one you won’t regret it.
By poizon_baad
Two years ago when I received my smoker it had a huge dent in the side of it from shipping. I contacted customer support and they sent a replacement with in days. This year the selector for the temp was acting weird, it took for ever to set the temp. Once again I contact customer support, they sent a new control board. I have used it three times since and no issues.
By Dale S.
I would like to leave a comment about the customer service at Z Grills. I believe that, due to my own oversight, my Z Grill stopped working. From that moment on, I contacted customer service—the response was immediate, and the support was just as prompt. They provided clear instructions on how to proceed to identify the issue. I followed their guidance, the problem was diagnosed, and without hesitation, they sent me a replacement motor for the damaged part. I installed it, and today I’m enjoying my grill again. Thank you very much for your commitment to providing excellent customer support.
By Jairo V.
Excellent product at a great price point. Getting up to temperature does take a little time. Great customer service.
By Antonio
Purchased the premium blind box...wanted wifi control. Lid had a couple dents and was slightly sprung..emailed z grills and had a replacement lid in a few days...great customer service....
By NickD
I am on my second Z-Grill, The temperature probe wasn't holding the temperature I set it on, They sent me a new temperature probe. Very fast shipping, GREAT to deal with. Thanks
By Randy M.
Had a Zgrill over 7 years, still looks and functions like new. When I first got it the fan was bad called customer service 2 days later a new fan. Great customer service. I highly recommend and love Zgrills!
By Nick N.
