Z GrillsReviews of zgrills.com

I’ve had mine for about 3 months within the 2nd week the temperature probe went out, I called them they sent me a new one which got lost in the mail “I know that’s not there problem” but anyways got a new probe one month later and today it started smoking really bad I open it up and there was a fire in there even after just cleaning it out…. Terrible product do not buy!!!

44 days later, i received the correct part and it works. 44 days! that's over 5 fricking weeks!!!! The product itself- the 700 series- works well, when it functions. I’ve been attempting to get my 1 year old smoker working again by working with ZGrills support for over a month now. Still can’t get it to even turn on. Might be time to admit i made a mistake with this purchase. There is not even any urgency to get me the proper parts. I’ve been waiting a week now for a $5 part to arrive.

Received my blind box grills, ZPG-6002B3 .shipping box had a little damage but no damage to grills, very easy to complete assembly. Can't wait to try out this weekend as soon as I pick up some pellets I plan on trying a new recipe for pastrami.

This purchase has been a great experience with no regrets whatsoever. I've had a multiple of hectic assemblies of bicycles and furniture in my life as a husband and dad. But w/ my Z-Grill 600D, the box was packed solid either w/ foam and cardboard fully protecting all of the parts. And, the wife was so pleased to see how everything was marked w/ labels to identify each part so no mistake can be made. I often have parts leftover w/ previous projects. I also appreciated that it included the perfect fit screwdriver and wrench to fasten it all together along w/ protective gloves... very nice touch. Understand, it was Saturday morning and college football started in a few hours. So, I went w/ smoked wings for my first trial and they were easy and fantastic... the apple wood smoke flavor was so perfect. Again, this purchase was a wonderful experience... and, no parts leftover.

Customer service like I have never experienced!!! After having a power problem they were patient with me and my emails. They continued to work with me and always responded in a timely manner(I think sometimes on evenings and weekends). They worked tirelessly with me until I was back to cooking on my smoker. Best Customer service!!!!

Had dents in the bottom shelf and rear left leg but my husband fixed the leg so we could put the leg cover on. Other than that glad I got one with a side and bottom shelf!

We recently bought a Z Grill from an auction site and it was missing a leg. I offered to pay Z Grills for a replacement part or at least the shipping and they said no need, they got it! They sent the new leg out today!! Way to go above and beyond in their customer service!!

Is it possible to give zero stars??? I would love to give the actual bbq a review but I can’t. This review is about the customer service or complete lack there of at ZGrills. We purchased the ZGrill Pellet BBQ/Smoker, Model #ZPG-7002B off of Amazon as a Father’s Day gift back in June. I had read good reviews about the product itself and was anxious to get it assembled. We opened the box, laid everything out and started the assembly process. We attached the lid to the cooking barrel, flipped it over to attach the legs just to find such a huge dent in the canister that not only would the leg not insert, the weld on the actual canister had separated. This was not a shipping incident, the only way it could have happened was in the original factory where it came from. Someone obviously damaged it but didn’t want to own up to it and packed it as is in the box. Stuff happens, I get it but when we contacted customer service they were zero help. Originally they asked us to send the damaged piece back (after several weeks of emails) and they would send a new one. Fine, I could do this to hopefully get our bbq up and working before the end of summer. When they realized we are in Canada they said they can’t do this. After many more weeks of emails, they told us to repack it (good luck, have you ever tried to repack something in a box properly with all those pieces?!) and return it. There is no way we can get it all back in its original box. Now they’re telling us to get more boxes, weigh them, send the dimensions and they will send us shipping labels to return it. I’m sorry, but if you are going to sell this in Canada, the policies should be the same as for your American customers. Now we have to find boxes, pack it up, find some way to weigh it (like everyone has a weigh scale sitting around their home) and wait for them to send shipping labels. I don’t even know if this will be going by courier or if they expect us to take it to the post office which is a complete joke. If we’re lucky, maybe we will get it before the snow flys. Until then, we have bbq pieces covering our dining room table and office floor. I have never ever in my life experienced such horrendous, ridiculous customer service. I just want the one damaged piece to be replaced so we can assemble this thing and maybe get one bbq in before winter!!! I really wish we would have spent the extra few bucks and bought a Traeger, at least we would have been able to enjoy it over the summer.