Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
747 reviews
Z GrillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Z GRILLS is the industry leader and originator of the wood pellet grill! We have been producing grills for more than 30 years. Our products are rated as "2019 best grills" on Forbes' official website! We provide a world-class culinary experience in our customers through our innovative 8-1 grill, providing the ability to grill, smoke, bake, roast, braise & BBQ!
Z Grills (zgrills.com) has 747 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
747 approved reviews, newest moderated first
This is my first pellet smoker, but now I’m hooked. The Z-Grill is easy to assemble and the App makes cooking a breeze. I am more than satisfied with my purchase and are looking forward to the five year mark for my new grill.
By Josh
I’ve only had my smoker for about a month, but I’ve had no problems with it. I feel like it holds better smoke flavor than my previous smoker. Shipping was fairly fast, but they did ship the main part of the smoker And some of the components in separate boxes in separate days. I believe this is a good purchase for the price. My smoker seems to hold temperature well in the company seems to be reliable.
By Matt S.
I got the smoker about a month ago and can’t say anything negative. I’ve smoked Italian sausage, chicken, burgers, salmon, and pork shoulder and they’ve all tasted great.
By Woody G.
1. Out of the box the digital controller was beoken and unable to adjust temperature. 2. Received a replacement digital controller. 3. Replacement controller didn't work at all. 4. I'm upset and asking for a refund. I've had this problem for since I bought the product.
By Nicholas F.
Response from Z Grills· Dec 27, 2024
Dear Nicholas, Thank you for reaching out to us and letting us know about the issues you’ve experienced with the digital controller. We deeply regret the inconvenience this has caused and understand how frustrating this situation must be for you. we are here to help resolve the issue and ensure your grill is functioning as it should. Our dedicated customer service team is ready to assist you further in diagnosing and addressing the problem. We encourage you to contact our support team at [email protected]. To expedite the process, please provide the following details when you reach out: 1. Your order number or proof of purchase. 2. A brief description of the issue (e.g., replacement controller not working). 3. Any photos or videos of the controller to help us better understand the problem. We are committed to ensuring that every customer has a positive experience with our products. Please rest assured that we’ll do everything possible to resolve this matter to your satisfaction. Thank you for your patience and understanding. We look forward to assisting you further. Best regards, Z Grills Team
The shipment experience was exceptional. It arrived on the date that was estimated. The assembly instructions were straightforward and easy to follow. So far I have smoked four briskets on it and they turned out beyond expectations. This smoker has held temp like a champ all four times and did not waiver. I would recommend Z Grills to anyone looking to buy a new smoker grill.
By Cameron K.
I ordered the 7002C2E smoker as part of the “Buy 1 get 10” deal on Black Friday. The unit arrived in about 2 weeks, and it was remarkably well packaged. The instructions weren’t perfect, but they were decent. They could’ve been a little more detailed, especially in stating where some of the parts could be found. For example, it took me a while to find the axels for the wheels because they were tucked in the box with the chimney. Assembly took me about 1.5 hrs, and the components appeared to be of good quality. Initial burn-in was easy. The next day I cooked a spatchcocked chicken, and it exceeded my expectations for a first try. The temp probes and WiFi feature made cooking the chicken a breeze. It’s probably my favorite feature of the smoker. I did burn through a lot of pellets, but I live in Northern Michigan, and it’s winter. I think I’m going to have to spring for the thermal blanket. It’s still early in the game, but so far I am very pleased with my purchase.
By Chris N.
The grill was simple to assemble, took me a little over an hour doing it by myself, could have been faster if I had waited for an extra set of hands. Fired it up and did a 30 minute burn off before tossing burgers on for that first cook. I'm coming off a gas grill, so the pellets give it more flavor, similar to charcoal, but also adds that smoke flavor to it. Burgers were excellent and had a decent sear. Looking forward to many cookouts with this thing.
By Steven H.
Z Grills has truly transformed my outdoor cooking experience. The quality and versatility of the grill are unmatched, and the ease of use makes cooking so much fun.
By Andrew B.
