Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
747 reviews
Z GrillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Z GRILLS is the industry leader and originator of the wood pellet grill! We have been producing grills for more than 30 years. Our products are rated as "2019 best grills" on Forbes' official website! We provide a world-class culinary experience in our customers through our innovative 8-1 grill, providing the ability to grill, smoke, bake, roast, braise & BBQ!
Z Grills (zgrills.com) has 747 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
747 approved reviews, newest moderated first
I purchased the 7002C2E back in July 2025. Assembly was easy and the construction is top notch. I have used it several times since including a 14 hour cook. It performs flawlessly! You definitely can’t go wrong with Z-Grills! Do yourself a favor and pull the trigger!
By Steve R.
Very happy with Z-Grill has my first choice of pellet smoker. Easy “set it and forget it” usage. I vacuum the ash from the previous use, fill the hooper with pellets. While it preheats I get my meat together and that’s it. I’ve done chicken, ribs, tri-tip, Picanha, turkey breast and burgers, which by the way were the best burgers I’ve ever grilled! Now I wish I would have purchased one of the larger models
By Don P.
I purchased this smoker and literally with my first smoke the temperature would not regulate. The smoker would run hot. I contacted the company and they sent out a new control panel and probe.This did not work, they sent me a probe again which did not help. They wanted pictures of how I installed these components which I sent them. They sent me another control panel which was for a completely different model. All I want at this point is the whole hopper unit. Why with a brand new smoker should I be rebuilding it?
By Ann F.
Response from Z Grills· Jul 17, 2025
Hi Ann, We're really sorry to hear about your experience — this definitely isn’t the kind of start we want anyone to have with their grills, and we appreciate you sticking with us through multiple troubleshooting steps. We understand how frustrating it must be to deal with temperature issues right out of the box, and you’re absolutely right — you shouldn't feel like you're rebuilding a brand-new grill. Our team clearly fell short in resolving this quickly and smoothly, and we take full responsibility for the confusion, especially with the incorrect control panel being sent. At this point, we’d like to make things right. Please provide us with your contact information, and we’ll escalate this to ensure a solution that truly meets your expectations — including discussing a replacement hopper if needed. We truly appreciate your patience and feedback — it helps us improve both our service and our product support. We hope we get the chance to turn this experience around for you. Regards, Z Grills Service Team
Final update(7/28/2025): Zgrills has responded and asked lots of questions for me to answer, which I have. Unforutunately, that all they were able to do: ask questions and not offer any solutions. So I finally decided to replace the fan for the burner. This did the trick. So if you have trouble with your grill getting up to the set temperature, try replacing the blower fan. Update: I finally DID hear from them (once they got my sour review here). We did some back and forth troubleshooting and the problem still persists. They "escalated" my issure to their technical team. I haven't heard a word back from anyone for several weeks now. I stand by my first assessment: Great until you need help with it. I've got a Z700D grill and have had it for about 4 years. As things have stopped working, I've replaced parts. I'm very handy and can troubleshoot most electrical faults. Lately, my grill won't heat above 325 degrees F. I went on their chat support and have been waiting for 3 hours and no one has even responded yet. I'm NOT impressed with their response time. I called and I only am able to leave a message.
By Trace
Response from Z Grills· Jun 24, 2025
Hi Trace! Thank you for sharing your experience. We truly appreciate your loyalty and the effort you've put into maintaining your 700D over the past 4 years. It’s clear you're very capable when it comes to troubleshooting, and we’re sorry to hear you’re running into performance issues—especially with the grill not heating past 325°F. We also want to sincerely apologize for the delay and lack of response you experienced on our support channels. That’s not the level of service we aim to provide, and we understand how frustrating it can be when you're left waiting without answers. Our team is actively working to resolve your issue. please provide a brief summary of the parts you’ve already replaced or tested—this will help us avoid repeating steps. Thank you again for your patience—we’re here to help. Regards, Z Grills Service Team
I have had my Zgrills smoker for a few years now. Hundreds of Lbs of meat been through the grill. Many many delicious dinners served. I had an issue with my temperature probe not reading properly, I contacted the company and they had a new probe sent out. changing the probe was easy and now everything is working fine again. Will definitely buy another Zgrill in the far future when this one is completely worn out (hopefully 10yr down the road) Thanks again!
By JawBreaker
Initially I started out frustrated with getting connected to WiFi. The setup was a bit different than expected. I reached out to Zgrill support and got a reply right away. I did what was shared in detail and was connected in 5 minutes or less. The app works as expected and is easy to use. Thank you Zgrill. Awesome budget friendly backyard smoker. The only con for me is not getting one sooner.
By Tommy C.
I have owned a ZGrill for almost 7 years now. Never an issue! Love the product so much I just ordered a upgraded model.
By M
Have had my new grill for couple months now and things are going great. Customer service got back to me quick during initial setup (brain fart on my part) and were gracious and helpful. Grill is built solid and the fam is asking me to grill out more than they did when I cooked off propane.
By Steve A.
