Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
116 reviews
ZEYASelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At ZEYA, our mission is to bring you the latest fashion trends in clothing, jewelry, and accessories.We strive to capture effortless confidence and a relaxed yet chic style that welcomes everyone.ZEY A began as a jewelry brand, known for timeless pieces that elevate any look.Over time, as we shared outfit photos featuring our jewelry, people began asking where they could get the tops, jackets, and outfits we styled with it. That's when we decided to expand into the fashion category — offering our community not just jewelry, but complete looks that express their unique style.
ZEYA (zeya-brand.com) has 116 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
116 approved reviews, newest moderated first
Bought a coat for daughter - took weeks to come - quality was so poor for the cost of the coat so I requested a refund. After some back and to because did the cost of the return agreed to 50% return and keep the cost however after several messages the refund has still not been made . The cost was purchased start of Sept!
By Angela R.
The employee was very nice and patient and told me about every action they have. :)
By Julia
AVOID! this is a scam company that uses photos from other websites to sell counterfeit versions of those products. They take weeks to arrive and then you can’t send them back because they want you to pay for international shipping that costs more than the item. They are rude and unhelpful on email and refuse to refund their scam products that are not fit for purpose. SCAM SCAM SCAM
By Jennafer
Response from ZEYA· Oct 21, 2026
We’re sorry to hear that you’ve had a disappointing experience. After carefully checking our records, we couldn’t find any previous contact from you or any report regarding an issue with your order. We’re saddened to see multiple 1-star reviews publicly accusing us of being a scam, operating a fake company, and selling counterfeit products without first giving us the opportunity to investigate your concerns. We believe it is important to establish the facts before making such serious claims, and we would have welcomed the chance to review your order and address any issues you may have experienced. We take customer feedback seriously and are always willing to look into genuine concerns. If you encountered a problem with your purchase, we would appreciate the opportunity to review the details and understand what went wrong. Please contact our customer service team at [email protected] with your order details so we can investigate your case properly. We remain willing to assist and hope to have the opportunity to address your concerns fairly and professionally.
My purchase was delivered to the wrong address and has been lost/stolen. I contacted ZEYA on Sunday and was grateful to get a response. Having made enquiries with neighbours without any success. I Emailed John at ZEYA again on Monday and he will be sending a replacement as soon as he can. What wonderful customer care I have had from John and ZEYA.
By Lawrence J.
Response from ZEYA· Oct 19, 2026
Thank you for sharing your experience! We’re sorry your original order didn’t reach you, but we’re glad John was able to step in and help arrange a replacement. We know how worrying it can be when a delivery goes missing, so it’s great to hear you felt supported throughout the process. We’ll make sure John receives your lovely feedback. Thank you for your patience and for choosing ZEYA! 💕
⭐⭐⭐⭐⭐ Ich bin sehr zufrieden mit dem Anzug und dem Kundenservice! Ein besonderes Dankeschön an Erik, der unglaublich freundlich, hilfsbereit und entgegenkommend war. Er hat schnell eine unkomplizierte Lösung für mein Anliegen gefunden. Man fühlt sich als Kundin wirklich wertgeschätzt. Vielen Dank, Erik, für den tollen Service! ❤️ Ich kann diesen Shop absolut empfehlen und werde gerne wieder bestellen!
By Polina K.
Response from ZEYA· Oct 19, 2026
Vielen lieben Dank für deine tolle Bewertung! ❤️ Es freut uns sehr, dass du mit deinem Anzug und unserem Kundenservice so zufrieden bist. Wie schön, dass Erik dich mit seiner freundlichen und hilfsbereiten Art überzeugen und schnell eine unkomplizierte Lösung für dich finden konnte. Dein Lob geben wir natürlich gerne an ihn weiter! Danke für deine Empfehlung und dein Vertrauen. Wir freuen uns schon darauf, dich bald wieder bei uns begrüßen zu dürfen! 🥰
Muligvis den dårligste kundeservice, jeg nogensinde har oplevet! Jeg bestilte en jakke, som jeg desværre ikke nåede at hente, inden den blev sendt retur til sælgeren. Nu er der gået hele 3 måneder, og jeg har stadig ikke fået mine penge tilbage. Da jeg kontaktede kundeservice for at få en forklaring, blev jeg tilbudt et gavekort til deres webshop eller at få min ordre sendt igen. Ingen af delene har jeg interesse i, jeg ønsker bare at få mine penge retur for en vare, jeg aldrig har modtaget. Jeg synes, det er fuldstændig uacceptabelt, at man som kunde skal vente så længe på at få sine egne penge tilbage, og at virksomheden i stedet forsøger at tilbyde andre løsninger. (Jeg har stadig ik fået mine penge tilbage) desuden var forsendelses tiden virkeligt lang, tror der gik op i mod 20 dage før den ankom Jeg kan på ingen måde anbefale at handle her! Min oplevelse har været præget af virkelig dårlig kundeservice og manglende tilbagebetaling. Tænk jer godt om, inden I bestiller herfra, for det er åbenbart ikke nemt at få sine penge tilbage. Nu har de så svaret på min anmeldelse og sagt at jeg skal skrive til deres kundeservice, dermed vil jeg bare lige med dele at jeg stadig ik har fået mine penge retur.
By simone D.
Response from ZEYA· Oct 16, 2026
Hej, Det er vi virkelig kede af at høre, og vi forstår godt, at det er frustrerende at vente så længe på en tilbagebetaling. Vi vil meget gerne undersøge din sag nærmere og hjælpe med at finde en løsning. Vil du kontakte os på [email protected] med dit ordrenummer, så vi kan gennemgå sagen og følge op på din tilbagebetaling? Vi ser frem til at høre fra dig og få dette løst.
Aimee hat sehr freundlich und schnell reagiert und konnte mein Anliegen vollumfänglich lösen, vielen Dank für den freundlichen und zuvorkommenden Service!
By Isabell
Response from ZEYA· Oct 13, 2026
Vielen herzlichen Dank für dein tolles Feedback! Es freut uns sehr, dass Aimee dir schnell und freundlich weiterhelfen und dein Anliegen vollständig lösen konnte. Dein Lob geben wir gerne an sie weiter. Danke für dein Vertrauen! 💛
Ho ricevuto l articolo dopo 23 giorni e non e nemmeno come in foto. Qualità pessima, brutto da vedere.
By cliente
Response from ZEYA· Oct 5, 2026
Ciao, ci dispiace molto per la tua esperienza. Comprendiamo quanto sia deludente aver atteso 23 giorni per ricevere un articolo diverso dalle immagini e di qualità non soddisfacente. Ti chiediamo di contattarci all’indirizzo [email protected] con i dettagli del tuo ordine, così potremo verificare quanto accaduto e aiutarti. Ci scusiamo sinceramente per il disagio e speriamo di poter risolvere la situazione.
