Zesty Paws (company) has turned unrecognizable
We’ve been loyal customers of Zesty Paws for years, but something has clearly changed. It’s unclear whether Zesty Paws has been sold, undergone major leadership changes, or is now being run by an absentee, neglectful owner and leadership. What’s for certain is that the Zesty Paws of today is not the same as the one we once trusted, three years ago. In the past, Zesty Paws was responsive—answering calls, replying to emails, in a timely manner and accurate fashion, and providing helpful customer service. That’s no longer the case. Now, their phone goes straight to voicemail, and you can forget about ever getting a call back, or the follow-up that Zesty Paws agents promise you. While we’ve had positive experiences with some of Zesty Paws' products, I’ve always been wary of the $4 billion, annual (USA) pet supplement industry. Unlike reputable companies like Purina, which invests in credible veterinary nutrition, and research and development, Zesty Paws lacks transparency and raises serious red flags. Eventually, our concerns led us to stop giving our dogs Zesty Paws supplements. Zesty Paws may have flashy, attention-grabbing marketing, but behind that polished exterior, it feels like there’s nothing substantial or trustworthy. I’ve given Zesty Paws multiple opportunities to address my concerns and restore my trust, but they’ve failed at every turn. We are now seeking new supplement options, as my patience with Zesty Paws has run out. Where there’s smoke, there’s fire.
By Warren