Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
367 reviews
ZenSupplySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At ZenSupply, we make it easy. Our exceptional service complements our extensive selection of commercial and residential products.Our experts are here to ensure a seamless and satisfying experience. With extensive knowledge and expertise, our team provides recommendations and answers to all your questions.We’ve done the heavy lifting—studying catalogs, vetting products, and making it easy to find and configure what you need. Whether it's a complex commercial project or a simple upgrade or replacement, our experts are ready to assist every step of the way.At ZenSupply, we open new doors and create endless possibilities, delivering the most powerful experience.
ZenSupply (zensupply.com) has 367 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
367 approved reviews, newest moderated first
the good sevice
By Cesar C.
Response from ZenSupply· Sep 2, 2026
We’re happy to hear you had a good experience with our service! Thank you for choosing Zen Supply for your Accentra 4608LN classroom lever lock. We appreciate you taking the time to share your feedback and support our business. We look forward to helping you with your next door hardware order!
Excellent service, returned my call the same day , regarding a question and pricing. Emailed me within minutes and placed the order, which I received 2days later. Thank you.
By William G.
Response from ZenSupply· Sep 2, 2026
We're glad our team could quickly answer your questions about pricing, get your Delaney Kellington Handleset order processed promptly, and have it delivered within just two days. Providing responsive communication and efficient service is something we strive for with every customer. We truly appreciate your business and your kind words. Thank you for choosing ZenSupply, and we look forward to assisting you again in the future!
Sent incorrect item and has not shipped the correct part
By Marc P.
Response from ZenSupply· Sep 2, 2026
Hello, Thank you for bringing this to our attention, and we sincerely apologize for the mix-up with your order. Receiving the wrong item — and then experiencing a delay on the replacement — is not the experience we want for our customers. We attempted to reach you by phone today to discuss this directly and weren't able to connect, but please know we're actively working on getting the correct part out to you. We've requested that the replacement be expedited, and if available, shipped via Next Day Air so it reaches you as quickly as possible. We'll follow up as soon as we have an update on the replacement and shipping. We appreciate your patience, and if you'd like to reach us directly in the meantime, we're happy to help however we can. Thank you for your understanding.
Brought the 2500KO lock from Zensupply. It’s an amazing sliding glass door lock very versatile for every situation. Very sturdy. Also in supply ship my order very quick and a customer service is pretty good.
By willjae7
Response from ZenSupply· Aug 27, 2026
It’s great to hear how well the Lockey 2500 Series lock worked for your sliding glass door! We’re glad you found it sturdy and versatile, and that your order was shipped quickly. Providing quality products along with responsive customer service is what we strive for every day. Thank you for choosing Zen Supply and for sharing your experience—we truly appreciate your business!
I attempted to access my $25.00 reward card. I am unsure if it was being sent to me by email or US Postal. Have heard nothing. Ryan responded to my question the same day and sent me a link to access my card. Was quite impressed with the sense of urgency to correct the issue! It was treated as important to Zen which makes me feel that my opinion matters. Great follow-up from Zen!
By MIDWEST DOOR AND H.
Response from ZenSupply· Aug 26, 2026
Hello, We're sorry for the frustration, and thank you for flagging this. Our records show your $25 electronic gift card was issued the same day you requested it, August 12th, but it looks like it never made its way to you or got missed along the way. Today, after seeing your review, we reached out directly with the redemption link so you can access your reward right away. Please check your inbox, and if you run into any trouble redeeming it, just reply to that email and we'll sort it out immediately. We appreciate your patience and hope this gets resolved for you quickly.
I ordered the wrong part and contacted them the very next day. I explained what happened, they stopped the order and shipped out the correct part that same day. Received correct part very quickly.
By Marc C.
Response from ZenSupply· Aug 24, 2026
We're so glad our team was able to quickly stop the original order and get the correct Bridgeport Fittings part shipped out the same day. Mistakes happen, and we're always happy to help make things right as smoothly and quickly as possible. We truly appreciate your business and are delighted to hear the correct part arrived promptly!
excellent customer service
By Kay
Response from ZenSupply· Aug 23, 2026
Providing excellent customer service is always a top priority for us, so we're delighted to hear our team made a positive impression. We're glad we could assist you with your TOTO mounting hardware order. Thank you for choosing Zen Supply and for taking the time to share your feedback. We truly appreciate your business and look forward to serving you again!
Just got my order! 8/21/26 4:00PM PAID for 08/12/2026 POS PURCHASE ZENSUPPLY.COM MIAMI FL *****3926 08/11 05:43 -$27.67 Thanks
By Ralph B.
Response from ZenSupply· Aug 23, 2026
Thank you for your review! We're glad to hear that your order has arrived. We appreciate your business and hope everything is exactly what you expected. Thank you for choosing Zen Supply, and we look forward to serving you again in the future!
