Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
39 reviews
ZenithmovinggroupSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Zenith Moving Group, we help you move forward with confidence. As an interstate moving broker, we connect customers with licensed, carefully vetted carriers for seamless long-distance moves of any size. From clear, accurate estimates to responsive customer support, we handle the details while our trusted partners provide full-service moving options, including packing and storage—always at a fair price.
Zenithmovinggroup (zenithmovinggroup.com) has 39 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
39 approved reviews, newest moderated first
If I could give zero stars I would the biggest bait and switch ever. Ripp off artist to the core. They are not movers; they will keep your deposit when you refuse the ridilulous price they give on move day.
By Adam B.
I read the reviews on Verified Movers and now know they are all fake. The zenith moving group doesn't care about anything you have to say. They take about half the money they quoted you for themselves and then send you to one of 3 carriers. Express Movers services are the ones they sent to my house. They put everything in the truck then demanded that my senior citizen, veteran sister who just had a mini stroke give them $900.00 extra dollars and sign some papers. She did so under duress but was confused. After she called me when they had gone I called zenith and spoke to Amy who said it's out of her hands now but you must pay or they will keep your belongings in a storage unit as hostage. I canceled the move and now am working with numerous agencies to stop the extortion. I am writing this to help anyone I can. What a shame!!
By Cathy B.
Bait and switch - quoted 10k after walk through which my husband spent more than 1 hour on the phone, took 4k deposit. We drove one VW Atlas fully packed up to our new home, then when we did the final walkthrough with LESS stuff they required 6k more to move. Deposit being held hostage. 7 complaints already filed with the DOT safety, do your research. Save yourself, Shame on you Zenith. I will file in small claims court if you contest our cc chargeback. Google my name, I never file in court unless I am on the right side of the case.
By Cherish N.
Response from Zenithmovinggroup· Jun 9, 2026
We’re sorry to hear that you feel this way and appreciate the opportunity to clarify what occurred. At the time of your reservation in early April, you explained that you were still determining which furniture items would be moving, as your home was in the process of being sold. The initial estimate was based primarily on boxes and the information available at that time. As part of our standard process, our Quality Assurance team contacts customers 5–7 days before the move, with a final review 3–5 days prior, to update inventory and ensure the estimate reflects what is actually being transported. During those updates, while the box count decreased, a substantial number of furniture items were added to the shipment, significantly increasing the total volume and space required. The revised pricing reflected the updated inventory and additional space needed for the move, not a bait-and-switch. We understand moving can be stressful, and we regret any frustration this situation caused.
Zenith Moving Group, although giving me a good initial price, led to the worst moving experience ever. They contracted my move out to a 1 star moving company that was unclear/strict about pickup, added on extra charges, was TWO WEEKS LATE on delivery with almost no communication, and tried to charge me an additional $700 because they sent a truck that was too big for a residential neighborhood. This was a horrible experience that started with Zenith.
By Sebastian G.
Don’t make the same mistake I did!! I left the review below with the BBB. I am filing a complaint against Zenith Moving Company for what I believe to be deceptive and unethical business practices. I initially contacted Zenith Moving Company for a quote regarding my upcoming move. They agreed to match a quote I had received from another moving company, despite never conducting a walkthrough or inventory assessment of my belongings. Based on their quoted price and assurances, I booked my move with them. The representative provided me with a personal phone number and specifically instructed me to call if I had any questions. However, after booking, I attempted to contact this representative multiple times over several weeks and every call went directly to voicemail. My messages were never returned. After being unable to reach anyone, I searched for the company's main phone number online and reached what appeared to be a brokerage or customer service company. I was told someone would call me back regarding my move. Conveniently, I did not receive a return call until only four days before my scheduled move date. During this call, I was informed that they needed to "finalize" my move details. At that time, the price suddenly increased to nearly three times the amount I was originally quoted and approximately double the amount of the competing company's quote that had actually been based on a walkthrough and proper assessment. This last-minute price increase left me with almost no time to secure alternative moving services. It appears that the original quote was used as a tactic to secure my business, only for the company to drastically increase the price immediately before the move when I had limited options available. I believe this conduct is deceptive, misleading, and potentially fraudulent. Consumers should be able to rely on the quotes they are provided, especially when companies intentionally delay communication until days before a scheduled move. I am requesting that Zenith Moving Company be held accountable for these business practices and that this complaint be added to their BBB record so that other consumers can make informed decisions before booking with this company.
By Felly M.
The biggest scam company EVER. They will come in and up charge you for any little thing they can, even if your list matches perfectly to what you actually have. I had 10 less items than was listed in my quote, and not a single bulky item. Everything was accurately accounted for when I was given my quote. They tried to charge me $600 EXTRA, claiming my L shaped couch and 48” desk with no drawer were “bulky” and were 150 cubic feet larger than they accounted for. Actually insane, the mover added this cost to the contract AFTER I signed it. Also the mover delivering my items insisted I sign the contract saying all my items were delivered in good condition BEFORE A SINGLE ITEM WAS MOVED OUT OF THE TRUCK. Never ever ever move with them. Insanity. I was not contacted a single time regarding timelines of the move, and I had to personally reach out and sit on hold in order to get any update at all. The service I was promised was completely misleading and not even remotely close to the way the business actually operates.
By Carley E.
Shawn & Cameron have both been phenomenal and super helpful/informative with my moving, their rates and thoroughness in navigating this process! I cannot recommend them and their company enough. They are both very reasonable and resourceful guys who truly care about their customers and just want to do a good job, going above and beyond their customer's needs and satisfaction! Ill be sure to use their services again and spread the word around about them! Thanks again Shawn & Cameron!
By Prakrut M.
Patrick was, by far, one of the best customer service stars that I have ever had the pleasure to talk with: patient, authentically friendly and caring, thorough, and really interested in doing the best from beginning to end. He is working long hours but kept the kind of honor in his work that is rare to find these days. Give this gentlemen a raise and make him a leader in your dept!! Alyssa, who I spoke with later to verify all info—all a normal part of their process (amazing!!) was funny, sincere, and an equal pleasure to speak with. This company is a gem in a competitive Wild West of moving, still managing to get me a great deal overall. Thank you guys - and gals- and keep it up …it matters as moving is really tough and this is one less worry to carry in tough times.
By Jasmin
