ZendeskReviews of zendesk.com

Great system but the WORST customer support ever. Tickets are not solved or answered despite constant chasing. The sales are beyond useless unless its to sign you up, after that if you need any changes or issues resolved, forget it. I was overcharged for several months, took them 6 months to refund me.

Awful company avoid at all cost. We canceled our subscription via email. No one responded we were ignored after several attempts of chasing when we did get a response which was a month later they said they were unable to refund us because we had sent an email instead of canceling on the zendesk plat form.

Poor after sales service and actively discourage from making a formal complaint, refuse to share the complaint procedure or policy.

Ordered a Hudway Drive in May 2020, from Hudway via Zendesk. The company and the product have been a long time coming and today we have not got it yet. There have been many apologies and many postponements, on 12 February we then received an email and only the orders from before 13 February will be delivered and the others (mine) will hopefully be delivered this summer. Have had enough of excuses and that it is the fault of their subcontractors, have dated asked for the money back. It's in my eyes a sh***y company of character.

You would expect a company that specializes in customer support to actually support you amazingly, but you'd be mistaken. Zendesk will trap you in a subscription plan that you cannot alter manually and then you'll find yourself relying on their staff's competence to do it. After 2 months of requesting change of subscription plans, I find myself overcharged and having to go at it again. Already in search for a new platform. Avoid at all costs.

Avoid if you can (FAO decision-makers) To all big business decision-makers out there I strongly recommend you consider carefully the problems with signing on with ZenDesk so that you don't end up regretting it later. Why trust what I say? I am the MD of a large multinational company employing 1000+ people with turnover in high 8 figures. It is rather unfortunate that ZenDesk is one of the market leaders in customer support considering how unscrupulous their business dealings are. However, there are others; use the Gartner CLM Magic Quadrant to discover who they are. Why you should avoid Zendesk? - Inflexible user management; For example; say you sign up for 50 users for 12 months and you add 10 more halfway through the year to cope with peak, you cannot then remove those 10 users later. In other words, your contractual price will always go up and never down. Add to this the fact that its pricing model is per person in your organisation (tied to email) and not per seat. So you can't hot desk your customer service team and you will need a license for each individual including part-time, contract and seasonal workers. Remember that once you flex your contract up to accommodate these people you pay the yearly license fee regardless of how many months you actually need them for. - Not interested in a business relationship; I have never come across a business like ZenDesk so uninterested in long term business. They care only about short term $ value and they will aim to squeeze as much out of your business as they can. They have a monopoly in certain areas and they know it. - Inflexible renewal; you had better be sure to give them your notice prior to the expiry of your current contract or expect any renewal discussions to heavily favour them over you (see two points above). Don't expect any sort of reasonable discounts even if your business is doubling in size every year. There really isn't much I can say to recommend them other than to say I can't wait until the day another CLM platform starts to out-compete them on the technology front. In the meantime, I suggest you explore alternative options!

Works with fraudulent companies such as Shaw Academy. STAY AWAY CAN NOT BE TRUSTED!

Et dårlig firma der hæver betalingen meget lang tid før der er udsigt til at du får din order. Ligeledes er det umulig sporer varen, når du forlanger dine penge retur,kommer de med en historie om at det er Coronas skyld , og det skinner igemmen at du er et brokhoved. Så det korte er jeg vil fraråde at handte med dem.