ZendeskReviews of zendesk.com

Great if you want to destroy your business. Their CEO must be asleep because their IT team and 'advocates' send you in circles, none of them can recover the account or access it, their password resets dont work, so you're logged off and lose customers who say links dont work. Do NOT use them unless you want to destroy your business as they tried to with mine.

Similar to other reviews here. ZenDesk renewed our annual contract despite us not using the platform for months before. They then took 3 months to tell me that I cant have a refund even though I havent used the platform for over a year. Dreadful company and service

Zendesk have recently auto-renewed our contract with them and charged us ~$12,000 for 12 months without our consent. We have no customer service operation anymore and are unable to use the software. This charge may bankrupt our business. Having asked them to cancel and refund our subscription they have refused. This is a ploy to force small businesses into expensive subscription packages through "fine print" clauses. Of course, they provided no communication to us on the auto-renew clause in their contract, or the steps required to cancel. The fact Zendesk are using these techniques to line their own pockets and hurt small businesses in this economic climate is testament to the type of company they are. I would avoid them like the plague. There are many companies out there who provide better solutions and are customer-centric (like Gorgias). I am taking legal action against Zendesk in order to get our money back.

Questa è l'ennesima volta che incontro questa fantomatica assistenza clienti che molte società usano per i propri clienti, non hanno una linea telefonica , forniscono assistenza solo con chat che non aprono subito ma dopo giorni. Le società che usano ZENDESK dovrebbero dirlo nella prima pagina, i consumatori eviterebbero di acquistare qualsiasi prodotti essi forniscono, vini, medicinali, formaggi elettrodomestici ecc.ecc. Le società dovrebbero leggere le recensioni su Zendesk prima di dare l'appalto alla gestione dei propri clienti, sono questi che permettono l'esistenza delle aziende e non Zendesk che li allontana.

This is about the purchase I made what I thought was a parcel of Electronics from Amazon whom I thought was going to be issued by a so called company initially called Givenstar. Time elapsed from December 2022 until January 2023 I contacted enquiring where's my purchase and I get a reply from the company called Settableus the person called Ginger saying its been sent and get in touch with my Bank. Delivery company mentioned is Zendesk and what a blantant cheek and total RIP OFF SCAM. They can't even do the hiding technique with talent but i still feel angry and a fool.Avoid these Puppets!

Zendesk is Corrupt and Fake!!!! I'm an Ambassador for Unicoin Corporation New York City,the product is Unicoins Crypto.all support emails stopped 12 weeks ago and on my many Complaint emails all I receive is notice saying they see I have a ticket,that if I don't reply within 24 hours it will be deleted.i receive the same exact message back when I reply!!!

Worst site of all time, unhelpful. They care about money, they let the sites under their name steal money from people, customer support is a joke, they dont give a damn about your issues, they only care about money.

this company operates in cahoots with other very poor companies that take your money and attempt to keep it without offering an honest straightforward ending. in doing so they are aiding and abetting these other companies in their theft and as such should definitely be avoided at all costs, the company that i am having problems with is Keep Solid Inc who purport to provide a VPN service that simply doesn't work, keeps failing and is always having to be upgraded, despite an emailed request to cancel an "automatic renewal", which i never requested in the first place, last renewal they have again taken my unauthorised payment and wont return it, this is theft and they are a dishonourable company, dont trust them, dont use them!