Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
725 reviews
ZendeskSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zendesk is the next-generation AI-powered support solution with built-in ticketing, conversational messaging, live chat, and more designed to help businesses of all sizes and industries deliver personalized service at scale. Zendesk uses AI to helps businesses handle more interactions, increase customer satisfaction with personalized support, and decrease costs to free up time for agents.Zendesk serves over 130K global brands across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.
Zendesk (zendesk.com) has 725 customer reviews on The Fair Hearing, with an average rating of 1.6 out of 5.
Showing 587 reviews with 1 star · Clear filters
This used to be a great company. I started with them in 2012 and they were pretty solid. Everything about them has gone downhill since then. There own customer support is awful. They never reply. Their account reps are incapable. They are constantly making upgrades that break things.
By Jay B.
Mi compra desapareció y me ofrecen pagar un 30% de su valor. Yo exijo o el producto lo reponen o que me abonen los 25€ que pagué por ello. Creo que al final no tendré nada, ni una cosa ni otra. ESTAFADORES!!!
By Juan Ignacio G.
All has been said by others. I will just add one more one-star rating for this non-service.
By Victor
Shockingly poor across all it’s business
By Mr Alan E.
Poor customer service. I have been trying to get in touch with a human being for the past MONTH and I cannot get through. Our "account manager" NEVER answers her phone and NEVER responds to her e-mails. She just waivers me away by saying I need to "create a ticket" which I have already done and to which I have not gotten a response. This is just sad.
By Laurice De B.
If you want to experience stress and hassle over the most simple of requests ... Sign up to Zendesk. We wanted to reduce the number of licenses which you'd think would be a simple thing to do ... It took just under a year to do this, literally. However, they cancelled the licenses we wanted to keep live and now we are without a CRM that stores a lot of imporant information and our request to get the licenses we need reactivated is being ignored. We deal with dozens of suppliers and I have to say, none of us have come across a business as inept as these guys. It's actually staggering how bad they are.
By David R.
Customer Service is shocking. Received an email from Zendesk Hows it going. Told them it was very poor after the upgrade but no response. Think need to move to a better provider
By Shashank D.
Keine Erinnerung über ausstehende Zahlung - stattdessen wir der Account dicht gemacht und das komplette Tool unzugänglich eingestellt. Das ist eine reine Katastrophe. Ich kann jedem nur TAWK als Alternative ans Herz legen. Und hier konnte ich sogar am gleichen Tag ein Video-Call mit einem Mitarbeiter vereinbaren - das ist einfach super.
By Brigitte
