ZendeskReviews of zendesk.com

Talked with support for a while, consistently need me to re-explain simple issues and then would not help, instead pointing me to articles that I already stated I had read. Easily some of the most incompetent Support I've had to deal with, they seemed uninterested in helping me.

Just like others said before me, the company is unethical and does not allow you to reduce the number of seats on a subscription. Update November 23, 2023: Zendesk replied, they said they can reduce my seats but my price per seat will change from $29 to $69. Effectively, they are not reducing but increasing the amount of money that the company has to pay them. The company is not using any deals and the price increase is unwarranted. I added 3 seats last month but 2 of the agents were not a good fit so I simply requested to remove 2 of the 3 new seats added less than a month after adding them. The result? Change the price per seat from $29 to $69.

Was für ein Chaosclub. Viele Features funktionieren nur eingeschränkt, ständig erhält man Warnmeldungen, dass der Account kompromittiert ist, erreichbar ist keiner, auf Anfragen per Mail kommt NIE eine Antwort, das Einzige, was zuverlässig funktioniert ist die Abbuchung des Jahresbeitrags. Finger weg! Nicht zu empfehlen. Habe bereits gekündigt.

worst company ever. they charged me although I told them not to and cancel my subscription. they never came back to me, quite funny for a support tool Edit: 2 months after they keep charging me and never reply to support inquiries about canceling the subscription. What a joke.

All I need to do is remove one of the products from my account - and there is no manual way to do this. For some unknown reason a Sales Agent applied a lock to my account so I can't change anything without their approval. The wait time for someone to get back to you is so backwards it isn't funny. You have to jump on a bot chat, then get assigned a live chat agent via email - then if you don't check that email in time they close the live chat down. What type of process is that?? It is impossible to get in touch with Sales Agents as they do not contact you back.... it has been over 3 days now. I am regretting signing up to Zendesk and will be finding an alternative.... so annoying as they came highly recommended.

trying to get out of the least customer- oriented company I ever experienced in my professional career ( and I am not young). Very ironic when selling a CS software. Shady business practices and impossible to decrease number of seats from a year to the next. I am changing provider despite all the efforts in trying to align with them. Finance sends multiple wrong invoices, they do not even speak internally and threatens to take service down when correct invoice was paid on time. Something is really wrong in this company... Software is Ok, it is a shame sooner or later they will go bankrupt because they are not capable of running a business ethically and this is not sustainable. I wonder why anyone would want to work for this shady company. I am beyond shocked.

used to be a good software, now it's super complex, expensive, not customer friendly, we are paying since one year without using it, customer support does not read the question and can't find a way to reply back... that's pretty bad for a support system!

in my business we want drop the number of Zendesk seats from x4 to x1 and they won't respond to multiple attempts to contact them. as another reviewer said earlier the irony of customer relationship software not managing their customer relationships will be catastrophic for them. It does appear like a scam that they won't let us reduce our costs. its bizarre when the product is good and they could have so easily kept us for years as a client paying subscriptions every month. We are looking at options to move away asap.