ZendeskReviews of zendesk.com

Zendesk l ho trovato grazie ad Aranzulla,che ormai il piu delle volte da consigli del piffero.Ho guardato la dem, in tedesco.Ho chiesto contatti,ma si è bloccato tutto.Dopo un ora ho lasciato.4 giorni dopo,mi contatta un tipo,per aiutarmi e fissiamo appuntamento.Io ci sono loro no e lavoro perso. Adesso ho l email con la scritta Zendesk e non riesco a toglierla, SCONSIGLIATISSIMA

My company started using their live chat feature about two years ago. From the non admin user side it’s a terrible experience. The notifications are completely unreliable and their support has been totally unhelpful. We are repeatedly told there is nothing wrong or given generic troubleshooting steps meanwhile the entire team experiences live chats coming in with no sound, no pop up box, and sometimes neither. All the settings are correctly enabled, the browsers are up to date, we’ve cleared cookies daily and it still happens. The alerts are frequently not visible until the browser is refreshed. Chat response time is a key KPI in my job and the missing notifications are going to cost someone their livelihood. Zendesk refuses to admit there is an issue so all I can do is warn others to stay away.

To je firma koja za svoje najveće klijente ima off short kompanije sa cipra i za njih vrši naplatu bez mogućnosti povrata zbog bilo kakvih reklamacija ili nesuglasnica. To je kompanija koja uopće ne vodi računa za koje vrste platformama oni vrše naplatu. Ne zanimaju ih djelatnosti niti legitimnost poslovanja njihovih klijenata , dal su u sivoj ili čak crnoj zoni poslovanja . Često je možete naći da naplaćuje lažne stranice za upoznavanje koje se služe lažnim profilima i umjetnom inteligencijom što je protuzakonito međutim nikome nije u interesu da preispita poslovanje takvih stranica iako su u pitanju milioni EUR. Ovu istu kompaniju možete naći na platformama za online kazina i igrama na sreću kao i sportskim građanima koje ne isplaćuju dobitke ali naplate u momentu! neverovatno je šta se događa na internetu! Ista kompanija uvijek ima izgovor kao da ona nema nikakve veze s radom aplikacija,da se ona bavi isključivo naplatom za treće lice. Već 20 dana ti ljudi nisu u stanju meni isplatiti skromnu dobit uvijek se pravdaju. A onda sam ih pitao za licencu da li poseduju licencu i koji je broj te licence naravno da nisam dobio odgovor koje sam tražio. Istog dana nešto kasnije od dotične firme (ove ovdje) koja "nema nikakve veze" sa svojim klijentima mi šalje mail koji potpisuju kao "ovaj mejl šalje Zandesk za casino Cezar "sad tko umije povezati dva i dva i ko je pratio ovaj moj tekst može zaključiti o kakvoj se mreži radi! Dakle ne šalje mi email o brisanju mog računa cezar cazino nego mi šalje firma koja za njih radi samo uplate i isplate zamislite vi tog paradoksa. Pa to je doslovno izrugivanje sa ljudima. To je kao da vam stanu ispred lica opale vam šamar pljunu vas u lice i onda vam se smiju u lice i vi ne možete ništa poduzeti protiv takvih! Ja se ne bojim svoje riječi i ja stojim iza svoje riječi imam sve dokumentirano imam. obadvije firme se križaju negdje na cipru kao i sve sumnjivo što dolazi na internet dolazi uglavnom sa tog dijela cipra. Ovakve kompanije se trebaju maknuti jer su se već previše obogatili varajući zakidajući vam po EUR dva po svakoj isplati i onda se nadaju da to niko neće primjetiti i tako naprave po 200.000 računa mjesečno pa vi vidite koje su to cifre a to je samo ono usput što rade od lažnih stranica za upoznavanje pa do velikog krupnog biznisa sa kockarnicama koje primaju uplate a ne daju isplate pa ovo je divlji zapad.

We signed up to Zendesk based on promises of phone and SMS functionality that turned out not to exist in the way they were sold. We even requested a trial of the phone feature before committing, but were not allowed. After advising Zendesk that we did not wish to continue, our service was cut off without any notice, leaving us without an office line for nearly a full business day. Our customers couldn’t reach us, and it directly damaged our operations. To make matters worse, Zendesk staff said they would follow up but never did. We are still being chased for payment despite making it clear we want to cancel. In our experience, Zendesk has been misleading, unreliable, and careless with customer service. I cannot recommend them to any business that depends on stable communication tools.

I still don't have a resolution to my request

Never again, and it's could be that it's just BCS of one bad agent, Danielius K., who drags the whole sales department down?! So far, first ex year we had no issue, product ok, could be better yet definitely between the top on the market, AM and renewal no issue. We have found a deal for both parties. This year\time, Danielius got involved, started to offer a price increase per user with a fix length prolongation (from 1 to two years). We repeatedly tell him that we are not interested in such a deal as our current company situation requires flexibility. We advise him that we wish to decrease user count and we increase it as we go, as business dictates. He argued that we will be charged normal list price. We confirm him that we are ok with that, yet he gives another proposal again and again, constantly getting back to offers with more users and\or longer term... You don't understand it. Time poses and then one day he says that we need to have 2x users more, what we asked for to renew because currently we have that amount of users and he can't change that less than 30 days before contract end... Yet we paid for these, till end of current period we can have them paid, nothing Todo with what count we need os od new period, especially for list price... Clearly trying to bully you into a service offer you don't need. Cheating\scamming you or minimum trying to! Not recommended, there are many other alternatives out there, which I hope will have no "Danielius"-es on the team. We will see, certainly ready to try and figure, we are dropping Zendesk BCS of this service.

Joel Winten, je bent een scammer. Joel Winten sales van Zendesk, zei teken het contract gewoon, als het niet wil dan kan je voor Freshdesk gaan die was goedkoper. Nu sturen zijn mij een incasso bureau, JoelWinten heeft zijn Linkedin verwijderd en is nergens meer te bekennen. Oplichters eerste klas. Ik raad niemand Zendesk aan.

Beware of rip-offs: Please stay away from Zendesk. Everything this company does is a rip-off. Promises are not kept. The software's features and add-ons are touted, but then they don't exist. You can easily increase your licence, but never reduce it. Despite timely cancellation, they still try to take your money. It's better to look for another solution.