Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
46 reviews
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Zebra Technologies Corporation is a public company based in Lincolnshire, Illinois, USA, that manufactures and sells marking, tracking and computer printing technologies.
Zebra Technologies (zebra.com) has 46 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
46 approved reviews, newest moderated first
The worst customer service I have ever experienced. Having used Zebra products for a while they have also been reliable but when I had an issue the returns/repair process under warranty was awful. Its been over 6 weeks and I am still waiting for the printer to be returned. Lots of apologies after i keep complaining but just new ETA'S. Would never buy Zebra again.
By Steve D.
Any printer repairs have to be returned to Zebra although how you are supposed to provide a suitable large, strong bow for an industrial printer I have no idea. Courier collects the printer and delivers to zebra the next day. Printer returned after 3 weeks!! no advance notice of delivery, no advice note enclosed with the printer, no labels or ribbon returned with printer. No details of what fault was fixed or the nature of any repairs. After complaining to customer service I was sent a copy of the repair advice note that said " no fault found no repairs made" yet the printer is working better than it has ever done.
By Tony R.
i submitted a request, and was told to wait, 2 weeks, finally some replied to say someone from Zebra will call. Then 2 weeks later, someone called, and it was the sales. he promised he will give a reply in 3 days, 1 week later nothing, but someone else called and asked me for all the same details again and again promised to reply in a few days. Then another week past and finally there was a reply from the first email to say their engineers don't want to help. Great, 5 weeks...for nothing...after buying some zebra products which we were promised will work.
By Eugene D.
Today we have gone to print our labels for a meals delivery service for vulnerable people to find the software has been “turned off” by Zebra because they have decided it’s end of life. We’ve had no warning and now we’re completely stuck! Thanks Zebra. I’ve often sang your praises but not anymore! I’ve just checked its £256.55 for the new version!
By PIP
Worked with Zebra support team, Really helpful and willing to assist.
By Gary C.
Marketing their products as Mac compatible. But they do not work on a Mac. Drivers are several years old and will not updated to work with their newest products. Scam.
By Michael T.
