Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
260 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zaxby's is listed under Takeaway.
Zaxby's (zaxbys.com) has 260 customer reviews on The Fair Hearing, with an average rating of 2.2 out of 5.
260 approved reviews, newest moderated first
I have always liked Zaxby's. I ordered a salad at the drive through window. The cashier was very professional and polite. This Zaxby's is about 30 minutes from my home. When I got home to sit down to enjoy my meal. I began eating. I ate about a fourth of the salad when there was a bug in the meal. How disgusting. it make me sick to think of eating there again.
By SW
Had a wonderful experience. Shay was very polite and helpful
By Antonio D.
Zaxby’s should have stuck with chicken because they’re shrimp is nasty!
By Pam M.
The manager was is so nice to me when I come in the store.They always makes sure everything is in the bag you ordered.And the workers never throw the food at me.
By Kaylie A.
I'm not a big Zaxby's fan , but I am now bc of their new chicken and bacon/ ranch quesadillas! They are SO good! 5 stars , full of flavor , chicken is good not fatty , cheese, just the right amount of ranch and good quality bacon pieces, I did not have to take off any unnecessary food items like onions or peppers, just straight up chicken, cheese, and bacon! SO good 👍 I highly recommend. I hope they keep making them bc if so I will keep buying. The best quesadilla I have ever tried and I have eaten at lots of top rated, real Mexican restaurants. These are not greasy so you feel like you are eating healthy. I dip mine in some sour cream and it is delicious. They are BIG and enough to fill me up two times! I ate half at lunch and the other half for dinner! Add 3 cookies with your points from the app and your full twice!
By Madeline Anne R.
Grease food was cooked in was burnt and old. Fried pickles burnt taste. Everything was dark and foul taste.. Halls tn branch..
By ivy C.
I went to zaxby's for lunch one today. And When I pulled around to the window to pick up my food, the young lady handed me my tea. And the cup had hair on it. So when I said to her, my cup has hair on it. She picks the hair off and look at me like, okay. I Proceeded to ask for a new drink. Only to receive attitude. The attendant that was fixed in the drinks, has long braids to her waist without any head/ hair protection. If this is the service received at your drive through window. I'm afraid of the kitchen service.
By Octavia M.
I call customer service Zaxbys in the app and nobody answer and they hang up in my face, I was just trying to use a coupon of buying 2 Zax bags and they give you a 12$ off coupon and the app didn’t work we try in my husband app and my phone app too, nothing work I call the store they couldn’t do nothing about it, I call the customer service app they didn’t answer and they didn’t resolve my issue, very poor customer service.
By Maria R.
