Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
376 reviews
Zara Tanzania AdventuresSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Zara Tanzania Adventures is a local outfitter based in Moshi, Tanzania. It was founded in 1987 by a Tanzanian woman Ms. Zainab Ansell.Zara Tanzania Adventures has evolved into Tanzania’s largest Kilimanjaro outfitter and one of the country’s largest safari operators, with daily departures up the Kilimanjaro Mountain with a choice of six routes. We put more people on the Kilimanjaro summit than any other company. In addition, weekly departures are available on seven group safari itineraries through the wild areas and amazing bush lands. We have friendly, experienced and professional officials for the safaris and our standard properties such as two hotels, Springlands, www.springlandshotel.com in Kilimanjaro and Highview, www.highviewhotel.com in Karatu-Ngorongoro, as well as our tented camps, Serengeti Wildcamp and Ikoma Wild Camp www.wildcamps.com. These are all owned by ZaraTanzania Adventures.For more details please visit our website www.zaratours.com email us at [email protected] free +1866 550 4447Wasp +14167003324
Zara Tanzania Adventures (zaratours.com) has 376 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
376 approved reviews, newest moderated first
Very good. Everything as expected.
By Bjørn
Response from Zara Tanzania Adventures· Jul 10, 2018
Dear Bjorn, We are pleased to know that you had a great experience during your time in Tanzania with us. Thank you for choosing Zara Tours and for reviewing and recommending our services. Welcome again to Tanzania.
Our guides and assistant guides were wonderful! Very knowledgeable. Our porters were working diligently behind the scenes to make sure we would get proper rest between hikes, warm water, and hot food. I would highly recommend this tour. Be sure to be specific about diet. My only criticism is regarding food. It is challenging getting anything up the mountain but food selection could have been better and less fried, more boiled, and more nutritious than mostly potatoes and flour soup. Having said that, there was always a hot meal available. I think hard boiled eggs, pasta, bean soups and dishes go a long way. Please make sure to tip ur team appropriately. They work hard for you. They do this a lot and it’s not easy one time let alone many times. Total tip should be at least $400 pp depending on size of the group - ours was 4 hikers. Cheers and be safe all.
By Asal
Response from Zara Tanzania Adventures· Jul 10, 2018
Dear Asal, Please accept our heartfelt appreciation for booking with Zara Tours and for reviewing us here on Trustpilot. It was a great pleasure meeting your team and helping you to achieve this great adventure of climbing Mt Kilimanjaro. We are glad you had a great time and also we apologise for all the unmet expectations especially with the food, the management has taken action on all the mentioned items. Thank you again for choosing Zara Tours and welcome again to Tanzania.
The company is great! Their guides are excellent! We did the Kili hike via Rongai route and our guide Juma was the best!! Juma and his crew took care of us very well, fed us a lot and were more than happy to assist us with anything!! We also did a 6 day Safari after the hike. Our guide, Richard, was also excellent!! He made sure we were able to see all the big 5 of Tanzania. He gave us all the time we needed to watch the animals and also was very knowledgeable about the animals and their behaviors. I would totally recommend Juma for the hike and Richard for the Safari as guides!! The people at the camps in Serengati are amazing! Very friendly and treat you very well. Please take a bunch of dollar bills and tip them. They really deserve this. Also, the food on the entire trip (Kili climb and safari) was excellent! Now, why not 5 stars? I would have given 4.5 stars instead of 4 if it was possible. The company will try to sell you from the minute you land from their gift store next doors. They will also charge for anything extra which they could have actually included in the package price. For example, our flight was not until the afternoon, so we check out that morning and found out that that day's breakfast and lunch was not included in the package. Not sure why they wouldn't include the breakfast (or lunch) until you depart to the airport. It is things like these that irritates especially when you are on vacation. The internet is also very spotty at the hotel.
By Subbu
Response from Zara Tanzania Adventures· Jun 8, 2018
Dear our valued customer, Thank you so much for sharing your hike and safari feedback, we appreciate your comment on improving our packages on our clients with late departures,including meals in the packages and the internet services. The management takes all feedback into actions and ensure they are all corrected so as to meet all our clients expectations. This situation has been worked on and thank so much for choosing us and for sharing your feedback.
Having climbed Kilimanjaro 8 times with Zara Tours now, I can't imagine any other Kilimanjaro Tour company to have as good a service as Zara! They are awesome! Everyone of their support team exemplify what it means to be a servant leader!!
By Mike N.
Response from Zara Tanzania Adventures· Jun 8, 2018
Dear Mike, First of all, we would like to thank you so much for choosing Zara Tours and trusting us on arranging this memorable trek for you in all those occasions. We are very grateful for this amazing trek feedback you wrote here on TripAdvisor, we are absolutely sure it will help a lot of people who are looking forward to doing the trek on Kilimanjaro. Greeting from the entire Zara Tours team and we all look forward to showing you more of our beautiful country with guaranteed quality of service.
The Springlands hotel was great and the staff were among the most friendly I’ve met anywhere. My climbing of Kilimanjaro was seamless and without a single issue. Every aspect planned and executed. My guide Festo was incredible. I recommend requesting him if you’re climbing. I can’t say enough about him. He and the porters made the experience unforgettable.
By customer
Response from Zara Tanzania Adventures· Jun 8, 2018
Dear our valued customer, We are pleased to know that you had a great experience during your trek here in Tanzania. Thank you for choosing Zara Tours and for reviewing and recommending our services and the team generally. Welcome again to Tanzania.
I was very happy with my trip - however it was a shame my guide didnt check my equiptment well enough before the beginning of hike. I was under prepared but thought I was okay. They would have taken one look at my sleeping bag and told me it wasnt okay. Also - my guide wasnt very good at all. But joined on with Juma and his team which were amazing. I also had requested to travel in a group and was advised that there would be two others in my group. There wasnt and i was stuck on my own - LUCKILY there was some people hiking same day same route and tagged on with them. I didnt want to share the experience on my own. Other than that the porter were incredible. So much respect. And the food was amazing - very well catered for, especially since I was vegetarian. Thanks for an amazing time.
By Valued C.
Response from Zara Tanzania Adventures· Jun 8, 2018
Dear our valued customer, Thank you so much for sharing your trekking feedback, we appreciate your comment on the equipments checking. The management takes all feedback into actions and ensure they are all corrected so as to meet all our clients expectations. This situation has been worked on and thank so much for choosing us and for sharing your feedback.
Séjour dans la région du Ngorongoro ave visite de cratère qui nous a permis de voir de nombreux animaux sauvages et des paysages à couper le souffle. Nous avons aussi fait une randonnée dans l'éléphants cave et été dans une école Massaï (fondée par Zara Tours); Avec nos 17 élèves nous avons séjourné dans les hôtels de Zara ( Ngorongoro Wild camp et Highview hotel Tout a été parfait grâce au professionnalisme du personnel et sa convivialité.
By Jean-Pierre L.
Response from Zara Tanzania Adventures· Mar 20, 2018
Dear Jean, Thank you so much for Choosing Zara Tours and for sharing your safari experience here of Trustpilot. We appreciate you so much for highly recommending our services and everything else you enjoyed. We look forward to seeing you again in Tanzania.
We climbed Kilimanjaro reaching Uhuru peak the 1st February 2018. We were a group of 5 ( 4 girls/ one man, all more than 55 years old) and it was fantastic!! Our guides Mmassa and James and also the rest of the team namely Bariki have done everything to permit us to enjoy one of the best ( but also hard) trips in our lives!! Thank you to all of them.- Then we had a very good resting time: with our guide Robert we had 3 days of a wonderful safari! He showed us all big 5 and lot´s of other animals and beatiful Tanzania places!! Thanks Zara Tours
By joana S.
Response from Zara Tanzania Adventures· Mar 19, 2018
Dear Joana, First of all, thank you for choosing Zara Tours and for trusting us in providing you with a lifetime adventure. We are very happy that you and your team had a wonderful time in Tanzania and you all summitted Mount Kilimanjaro. It was a great pleasure meeting you and showing you the beauty of our country. We look forward to seeing you again in Tanzania.
