ZalesReviews of zales.com

I saw a necklace online that had an online exclusive discount. I went to purchase the necklace and the discount disappeared. I contacted a sales agent and was told I need to “clear my browsing history, cache and cookies” and I would see this was my error. I sent her a picture of the price I was quoted and she again repeated I needed to clear my cache and shop again as sales “change often” at Zales.

Company: ZALES The Diamond Store (Owned by Signet Jewelers) Store: 1300 W Sunset Rd Ste. 2521, Henderson, NV 89014 (Galleria at Sunset Mall) I normally do not write reviews; however, I feel inclined to warn people of this store and ZALES as a company. After the first 6 months of ownership, my wife's diamond fell off her ring during a run. It was heartbreaking when this happened, but Zale's took the ring back and said they would honor their diamond commitment. After the initial drop off (February 2026) where my wife brought in all documents with the ring (Receipt, Coverage, GIA), I received a call that the diamond was being sent back from the repair facility as they were missing documents showing that I purchased the diamond from Zale's. Keep in mind, this was purchased online, and all documents were provided at drop off. After the call, I forwarded the copy to the store of what was requested, which was the receipt of my purchase. The store then resent the ring back to the repair facility (March 2026). A month later (April 2026), I received a call again about the ring being shipped back for missing paperwork! According to the store, the GIA certification that was originally brought in was now missing. The assumption would be if documents were missing the first time, you verify what is required before shipping it off again. Due to this turning into a possible 4-month ordeal, I offered to cover the costs of expediting the shipping of the ring back to the repair facility. The assistant manager at this store told me this was not possible and there is nothing they can do. I would like to blame Zale's as a whole, but there are 2 separate parties I had issues within my experience. First falls on Zales with questionable and poor craftsmanship of the ring itself (diamond fell off in 6 months). Second falls on the Zales store due to not verifying on more than one occasion the required paperwork before sending it for repair. My conclusion would be, to stay away from this location and if possible Zales as a whole. A quick review of complaints on the Better Business Bureau, will show you that diamonds falling off their rings is a common problem. Ignore their A+ rating as their customer reviews has a score of 1.

My husband purchased 2kt anniversary band for me at Zales in Dec of 2025 Today I notice that one of the diamonds had fallen out of the ring, please keep mind this purchased in less than 6 months ago, I can't believe that this occurred on something so new. I reached out to Zales and what did they say I would need to pay in access of $200.00 for this to be fixed, I have never dealt with such a shady establishment, I will NEVER buy anything from them again, I suggest you never purchased anything from this company $1500.00 ring that is no longer wearable. Horrible establishment selling substandard product and then trying to make you pay for their shady jewelry

I had a fantastic experience at the jewelry store thanks to Dani! She was incredibly friendly, knowledgeable, and made the whole shopping experience so easy and enjoyable. Dani took the time to answer my questions and helped me find exactly what I was looking for without ever making me feel rushed. Her professionalism and genuine care for customers really stood out. I highly recommend asking for Dani if you visit the store—she truly goes above and beyond!

I have had a very bad experience with this company that tricked me into paying interest I asked for my balance to pay off my loan with them and I paid in full then a couple days later they send me a check for a refund that I never asked for to they put my account in a position where I will be charged for the interest of the loan they talk you into getting loans that if you pay off before the 18 months are over you pay no interest and then they make it impossible to finish paying the balance off so you will be hit with the interest also I spoke to there supervisor who was very rude and told me there was nothing he could do so basically they tricked me towards the end of the loan so will have to pay the interest there very rude when it comes to solving any situation after this loan I’m never doing business with Zales again lesson learned

Great customer service from the Zales at Summit Mall.

I went to the Outlet in Queenstown MD. From the moment I walked in I was treated like a friend and given so much information about my ring. The price for my repair was very reasonable and the follow up (with before and after pictures) was amazing. It was done a week earlier than expected and my ring looked so much more beautiful. The time and care taken by Justin?? was exceptional.

I want to give a very special shoutout to the warm staff at the Zales Galleria Mall Location Henderson, NV! .. Juvy & Tracey provided more than we ever expected, full diamond analysis, historical data, etc. I have had an account with Zales for 40 years. If you want a great experience, visit Zales first, then shop the rest. I purchased a $6,000 1.97 Carat White Gold ( Cash) for my wife, she has hardly ever recieved anything like this in her life before I came along! My wife has changed, it's amazingly beautiful (crying) .. Thank You Juvy & Tracey! (This is a real testimonial from a real customer 3-9-2026)