ZalesReviews of zales.com

I went into a zales store in the mall and the staff were very rude and just wanted to make a quick sale. They couldn't answer my questions about the quality of the diamonds they used and if they were natural or Lab Grown.

Great jewelry, wonderful staff that cares about what you are really looking for and most importantly, why.

Was Mother's Day shopping and came across this promo on their site - $50 off any purchase of $300 or more. OK, I was looking at something over this amount, so gave up my email and got my code, as well as the obligatory swath of promo emails. Of course, the coupon indicates all the items NOT eligible, so carefully scan the list and see my item is not listed and proceed. Add to cart, enter my code and... red error text of denial. Item not eligible for the discount. I rescan the coupon, see nothing on there for this item and proceed to chat. The rep advised it is not eligible for the $50 Off coupon, though struggled to confirm why. First it was because it was a designer item, then it was part of the Disney collection (it was not), then transferred me to another customer care rep. The other rep basically said that the item itself indicates not eligible for discount, and therefore is an unpublished ADDITION to the list of excluded items on the coupon. So, dear consumers, beware this facial coupon as they will randomly add exclusions as they deem appropriate and deny you this $50 coupon. I did advise the rep that this is deceptive and they are the only retailer I have dealt with recently that does not honor their word on coupons and would be supporting other jewelers. Her response was essentially "anything else I can help you with today?" I accordingly unsubscribed to all future emails. Beware the scam.

If I could give them less than one star I would believe me... I've never had such a terrible shopping experience as I have with Zales. All of their stores are closed in UT so my only option is to deal with their online department. ALL I WAS TRYING TO DO IS BUY A GIFT CARD... I get one over the phone with their agent and hours later I get an email saying it's cancelled. I call they say oh you can't buy gift cards over $2K which the agent did not tell me previously. That causes my card to have a hold on it and because zales uses a 3rd party billing service I have to wait 8-12 business days for it to go back on my card mean while I can't use it. I then use a different card to buy it at the set limit zales has on gift cards with the correct billing info. They cancel it again due to billing info issues.. SAME EXACT INFO AS LAST ORDER** I call they say oh you have to wait 30 mins to re-order.. I try again it gets declined again! I call back AGAIN.... another agent now says oh you have to wait 24hrs to re-order.. SO I wait and re-order like they said, below and behold it doesn't work and gives me another error!!! I call them yet AGAIN!! Keep in mind during this whole thing they keep telling me to re-order so my cards are racking up pending charges. Now they tell me oh our dept is closed call back tomorrow.. I call back AGAIN!! they tell me after a very long hold and 3 more calls with 2 different agents that oh someone in ZAles cancelled it but we don't know why... I cal my bank and card providers they say it's on the merchant the merchant doesn't know left from right. Then Zales said are you sure you ordered it right? OF COURSE I DID!!!! Their best advice is try ordering it again.. Like really that's what I've wasted countless hours of my personal time to get?! Most unprofessional and messed up billing dept ever!! Please DO NOT SHOP AT ZALES!!! I warn you it's a huge headache.

Ordered a ring online and used Affirm for financing. I was supposed to receive a 3 piece engagement ring. After a week or so we finally reached out via support chat. Were told that only two pieces were ordered even though we had a confirmation email saying we ordered 3 pieces. Called Store and they confirmed the same thing. it was a used ring and they said they were not responsible for it since it was used. Even though your advertising and confirmation email say 3-piece? Finally Manager Melissa called and said she ordered it from another store and it would take about 3 days and she would call. We went on a week and a half vacation and had to call on our drive back saturday about the ring. To which i was told "My assistant received it but i am not sure were she put it so i will speak with her and get back to you by the latest tuesday with the holiday. " It was easter sunday so i understood. Called Today. 4/7/2021 and was told that they didnt have it, other store shipped it to wrong place and now they are waiting on it. I asked if i had to still pay via affirm since i had not received the item yet and she told me yes. I asked if she had a rough date on when they may receive it and she told me no. So i asked " so just to be clear, you have not received this ring, have no idea when you will receive this ring, can not tell me if it will be a month from now, but i still have to pay for it?" Yes. This whole process that should have been great turned into a nightmare. I have worked in a call centers and sales for over a decade and have never been treated this way in my life. The assistant to Melissa at the River Grove in Chicago acted like she cared absolutely zero about helping me resolve but had to put me on hold to talk to Melissa, the manager for every question. Well needless today my Fiance no longer wants the ring now and wants a full refund and is heading into that location today. being in the industry myself i normally take care of these things but it seems no one at this company wants to help us so i am leaving it up to her. DO NOT USE ZALES AT ALL. First time leaving Rogers and Hollands and will never do it again!

Do not shop at Zales in any capacity. My diamond engagement ring is from here and we got the diamond warranty. The diamond head on my ring bent so I took it to the store to have them fix it. They take pictures of your ring before they send it out. When my ring came back the head was still bent and my diamond was changed! I knew it right away and said something to the manager. She said we don't do that, I said show me my pictures. The pictures were conveniently lost. They couldn't find them. I took the ring right to another Zales still no help. Two store sales people told me since its under warranty they will just replace the head all together. That still has not been done. I called the corporate office and all they did was call the store and talk to the manager and told me to pick up my ring. What good is a warranty if they aren't willing to do anything for you. They stole from me. Don't let it happen to you.

purchased $300 heart shape diamond ring. It was bought this Christmas. Let me tell you stone fell out turned blacked not green. My 79 year old mother doesn't scrub floors. I can show picture inside turned black. Called very rude well you didn't get warranty. Well didn't expect it to turn black loose stone. My mom is crying over it. BBB next step. Trying to post Picture.

Ordered a ring for online only. Ring was shown at $209 online. Added to cart but price was $289 - contacted sales by phone to place the order and confirm pricing. Agent said they made an IT mistake and we're correcting it but would give a $50 discount not the $70 shown. I accepted begrudgingly. Then I checked the tracking and they had sent a size 7 NOT 8 I ordered. It also said in fine print of tracking that they COULDN'T ship to po box as Agent claimed. Item was in limbo at UPS and "I should contact them to return it before credit or correct size would be sent out?!!? Terrible already - contacted service asked for manager but "none available on the floor" went through explaining everything over and over to the not so quick service Agent. At the end she suggested a supervisor contact me to finalize the return and new order etc...waited all week for nothing, nobody contacted me. Contacted them for 4th time today and was told Item is being recalled and credit will then be issued. Never contacted, never tried to send me correct ring NOTHING!!! Today chat Agent informed me of the recalled item and credit status... DON'T WASTE YOUR TIME AND MONEY ON ZALES BS!