UNBELIEVABLY good customer service!
Guitars are EXACTLY as described. Fantastic craftsmanship, terrific sound, wonderful feel. Customer service is AMAZING. The guitar I ordered was supposedly delivered at 10 am on 12/24. I never received it. On Christmas Day - thinking I would not hear back from the Zagars until at least 12/27 - I get a response from them (no, not a bot). Together, we surmised that the delivery service put the boxed guitar outside on the street next to a nearby loft - OUTSIDE - in NYC. What did the Zagars do? Promptly ship me a new guitar. Happy Christmas (for me), indeed. So wonderful to know that there are honest merchants out there who walk the talk. Very impressed. Thank you Mr. Zagar et al.
By John P.




