Business phone stopped working.
We've been using Zadarma for ~6 months. Recently we learned that our toll-free number stopped working. It has been down for over a week. We learned about the issue and reported it last Friday. You think that a business phone number not working would be a high concern? Not to Zadarma. It has been 3 days and the ONLY feedback that I have gotten from Zadarma is to refrain from contacting them. They'll let me know when they figure out what the problem is. Horrible!!! UPDATE - It is Monday and our phones are now working again. 1) Zadarma should have some kind of a warning notice to let their customers know when their phone number isn't working. 2) It would be a huge improvement to their customer support if they simply gave some kind of indication as to when they expected to have their customer's phone back online. 3) Serious service issues - such as losing your business phone number for days - should be made a top priority.
By Jody F.
Response from Zadarma· Nov 3, 2020
We are sorry that you have run into such problems when using our service. Everything is now fixed and is working properly.




