Yum! BrandsReviews of yum.com

I can’t believe YUM! Brands lets restaurants score so lowly on Google and keeps them open. It’s obviously not about the 11 herbs and spices anymore and instead just about the franchise fees. KFC Clayton and KFC Freshwater place in Melbourne have ratings of 3.2 and 3.5 respectively and yet YUM! does nothing about their consistently embarrassing quality. Disgusting.

Date 12/27/2023 at 3:07 pm, store #K071005I ordered a two-piece fish dinner today and added two more pieces. I ordered coleslaw and fries as my sides. I get all the way home. Mind you, it is snowing outside. Conditions were not favorable, but we were driving right by there on another errand. I get home and go to set our dinner out, only to find I’ve got three, not four, pieces of fish and one container of corn, not French fries and coleslaw I was the only customer they had. I WAS THE ONLY CAR IN LINE! So I go back up there and I am hot and I ream the window guy a new one. He is the oldest guy in the room so I’m figuring he’s the manager. Again, I’m the only person in the restaurant. How do you need four workers at a restaurant that hardly sees any business? I suspect the fault actually lay with one of the three twits with their fingers up their noses, listening to me, ream their boss. I’m sure one of them actually filled the order. Nevertheless, the manager handed me the order through the window. It would’ve behooved him to check the sack to make sure the order was correct. I normally do this in a fast food line when it’s busy, because I know that’s when mistakes can be made. But I didn’t this time because I WAS THE ONLY CAR IN THE LINE. I would’ve at least expected he’d give us a coupon for something free on our next visit. But nope, he just said he could tell I was frustrated. A real genius, there. What I’m going to start doing at fast food places is, when the sack is handed to me, I’m going to painstakingly go through it. I’m going to make sure every single thing is correct with my order. I’m going to sit there until I’m satisfied my order is correct, and I’m not going to care how many cars stack up behind me. Yum also needs to address their policy of substitutes. I went through their drive-thru last week and ordered a two-piece fish dinner. When I realized that I was going to get a Pepsi product for my drink, and that I didn’t like Pepsi products, the girl said I could make the drink a side dish. So they either allow substitutes or they don’t, but they need to make it clear to their employees because it certainly confuses their customers when one order taker will allow something and another won’t. I’d also like to know why jls-cares.com does not work when trying to lodge a complaint? It’s almost like they don’t really want to hear from their customers.