YRUReviews of yru.life

I have placed an order with this company on February 21,2026 and it is almost a month later and I still haven't gotten my shoes. I have called and Dm them on Facebook and emailed them with no response. NEVER shop with this company.

Much like every other review you are reading about this place, this one is bad too. Ordered the shoes weeks ago, with the understanding that processing and shipping takes 10-12 days. After the 12th day with no updates, I emailed their customer support asking if they had any updates or could give me ANY information. All that I received was an automated email stating that they had received my request and would get back to me soon. Days later, and still radio silence! I have even DM'd them on Instagram inquiring about my order, with no luck. Then I look up reviews of this company and see that the majority of people are struggling with the same issues. Still hoping to get my shoes, but probably best to avoid this brand.

Ordered a pair of shoes on September 30th, thinking I'd have them by Halloween. They have not even shipped yet, as of October 18, 2025. The processing time says 10-12 business days, so of course they printed the label for my order at 12 business days to stay in the window. It was never picked up and it's just said "label generated" in my order status for a week. Contacted customer service twice and no response has been recieved. Update: after posting this review, my order suddenly got picked up by the carrier. Will update once the shoes are recieved. But, so far, customer service is non-existent, which warrants 3 stars. Update: Shoes were recieved and are amazing. Customer service is still non-existent, so good luck getting in touch with anyone if you have an issue. If you have an event you need your shoes for, either order them 2 months ahead of time or find another brand.

DO NOT ORDER. This is a full scam. They do not respond to you. I ordered almost $400 worth of shoes, never delivered, reached out 5+ times no responses. They don’t answer the phone. I finally had to dispute with my credit card. Complete scam of a company. The fact that Shopify allows it on there is beyond me. Really disappointed.

Bought a pair of platform boots from YRU for my granddaughter. They never came! I addressed the matter via an email and got the standard reply from a script that the boots were "a pre-order item and to allow 5-10 days before delivery" and that shipping maybe beyond their control if there are delays. Not only the tracking app "lied" because it showed ordered: on transit then; delivered but when it was clear it wasn't, when examining the tracking progress a second time, it had reset to awaiting dispatch. Will be taking legal action for goods paid for and not received. Avoid buying from them if you value your hard earned cash. Like the other reviewer, I am still waiting for a refund. The catalogue may be flashy but the service is worse than third rate!

I purchased two pair of shoes, only one was pre-order. It literally said pre-order shoes will ship separately from shoes that are in stock. I ordered these shoes June 13th. A month later when I still had not received the shoes that were in stock I contacted them and asked them to cancel my order. They told me since I had a pre-ordered item on there I could not cancel my order and they could not give me a reason of why they had not shipped the pair of shoes that were in stock. So here we are August 13th, I have sent them seven emails and only gotten one response which was the response that they could not do anything until the item was ready to be shipped. Which I was told the pre-order would be shipped out by the end of July, which like I said we are halfway through August now. They have the worst customer service, if they even respond to you. I'm going into my third month of not receiving my shoes and not receiving any information on my order. I would definitely not buy from here! I have tried to cancel several times and they will not let me even though they have not shipped or even made a label for my order.

My teenage kid ordered by accident whilst trying to check the price including delivery. Despite sending mails out immediately to cancel they ignored all correspondence. Eventually we received the boots but they were the wrong ones. However despite their error they were not going to refund the (expensive) shipping costs or the return shipping costs! The boots themselves were really good quality, so if you order from them you might get lucky . . . but from our experience it's a massive risk because they have no customer service - which is a major problem if they screw up your order.

Customer service does not exist. First I had trouble with my account and then with an order I had purchased. I sent over 6 emails and contacted both their instagrams and facebook to resolve this issue and I havent heard anything back in the last week. So if you have any issues with your item dont even bother with emailing they won’t reply.