Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
22 reviews
YPOO FitnessSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
YPOO is the leading manufacturer and brand of fitness equipment in the world. We started in 2010 and has been specializing in the home fitness scene for 16 years, selling in more than 70 countries. Our mission is to make fitness more efficient in every home, and to bring better workouts and product experiences to global users.
YPOO Fitness (ypoofitness.com) has 22 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 16 reviews with 5 stars · Clear filters
Excellent customer service, shout out to Yulia, keep up the good work. Resolved my query in a timely manner.
By Raj
Response from YPOO Fitness· Oct 12, 2026
We’re delighted to hear that you had a great experience with our customer service！Your recognition is a great encouragement and motivates us to continue providing thoughtful, efficient, and reliable support to every customer. We hope you continue to enjoy your product and have a fantastic experience with us!
My 5 stars is for the customer service and the company willing to resolve my issue. Yulia was very helpful and took the time to go above and beyond to make sure I was happy and satisfied. They respond to emails fast and was very eager to resolve my issue. For now I will give 5 stars and once my Treadmill comes I will update my review on the product and how it works.
By Mizz N.
Response from YPOO Fitness· Oct 8, 2026
Thank you so much for sharing your experience and for recognizing the care and effort our customer service team has provided! Your satisfaction is very important to us, and we truly appreciate your patience and trust while we work to make sure everything is taken care of. We’re excited for you to receive your treadmill and hope it brings you a great experience from the very first workout!
Yulia was great! Helped me with my issue and worked quickly to resolve it. Great customer service!
By Michelle H.
Response from YPOO Fitness· Oct 7, 2026
Thank you for taking the time to share your experience! We’ll be sure to share your kind words with her—recognition like this is incredibly encouraging to our team! We’re always happy to be there when our customers need us, and we hope you continue to enjoy your product with confidence. Wishing you many great workouts and a fantastic fitness journey ahead!
Shipping was fast. The customer service was quick and helpful. The product itself is amazing and easy to use
By Lola J.
Response from YPOO Fitness· Sep 17, 2026
Your support and recognition mean so much to our team. We hope you continue to enjoy your workouts and get the most out of your new fitness equipment. Thank you again for choosing us, and we look forward to serving you again in the future!
The equipment is very well made, and there is a free app—something that, to my knowledge, isn't the case with other providers. I had a defect with my rowing machine, and since it was still under warranty, I received a free replacement unit within a week. Customer support is also fast and helpful. I would happily use them again.
By Markus S.
Response from YPOO Fitness· Aug 25, 2026
Thank you so much for your thoughtful and detailed feedback! We’re thrilled to hear that you’re happy with the quality of the equipment, the free app, and the support you received. Fast, reliable customer service is one of our top priorities, and your recognition truly means a lot to our team. We’re grateful for your trust and kind words, and we look forward to welcoming you back again in the future. Happy rowing!
Found this company to be quick response with queries , very helpful and achieving a satisfactory outcome.
By MRS lisa H.
Response from YPOO Fitness· Aug 25, 2026
Thank you so much for your wonderful feedback! We’re delighted to hear that you found our team responsive, helpful, and committed to achieving a satisfactory outcome. Providing quick, thoughtful, and effective support is always our priority. We truly appreciate your trust and recognition of our service. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Great little treadmill with incline and handles. The app is nice with good features.
By hsmithmsn.com
Response from YPOO Fitness· Aug 4, 2026
Thank you so much for your kind words! We're delighted that you like this treadmill with its incline function and handrails, and that you appreciate the app's rich features. We wish you continued success in your exercise routine and that you achieve your desired fitness results!
Fast shipping, easy to put together. Works like charm.
By Charles T.
