Service was great
Service was great. Book were as described. Received in great condition. Would buy from them again. Thank you for your service.
By Wilson
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
86 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
YourBookStop.com is an online bookseller website with great prices on a wide range of genres. Our books are well written in many genres so there's bound to be something that every reader will love. You can also easily buy books on our site with detailed descriptions, and customer reviews will help you with your book choices. YourBookStop is committed to customer satisfaction, and our team works diligently to ensure you receive your goods promptly. We can be your online source for books! Shop with us and see why we are the leading online bookseller in America.
Your Book Stop (yourbookstop.com) has 86 customer reviews on The Fair Hearing, with an average rating of 1.8 out of 5.
86 approved reviews, newest moderated first
Service was great. Book were as described. Received in great condition. Would buy from them again. Thank you for your service.
By Wilson
I ordered a book over 4 weeks ago that has never arrived. I asked for a refund over a week ago and nothing is processing. Sounds like a fraud company out of india. Do not use this company!
By HBL
Response from Your Book Stop· Oct 5, 2026
We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. Please contact us directly with your order details so we can look into this and assist you further.
The book was in a good condition, not new (looks used, doesn't have a code to excess online materials). I ordered it from, what I expected was, WY, USA (the bookshop's address stated on the website). But no, the book shipped from India, so now I have to deal with tariffs in a form of payment to Fedex. The shipping country should be stated in the product's description in some form with potential payments stated. Now that I am checking the book reviews (I didn't need to read them, as I knew the book is good), the whole thing looks dodgy -- reviews are badly crafted, some of them are clearly belong to some other edition. They even have the Lorem Ipsum "review" at the bottom. Should have checked prior, and purchase the book directly from the publisher.
By Nastya
Response from Your Book Stop· Sep 14, 2026
We’re sorry to hear about your experience and appreciate you bringing these concerns to our attention. We understand how unexpected shipping and additional charges could be frustrating. We’re also reviewing the product information and customer reviews you mentioned to ensure the details provided are accurate and transparent. Please contact us directly with your order details so we can look into this and assist you further.
Ordered a new book, but it arrived damaged. Not only would the company not refund the book (even after I sent pictures of the damage), I got stuck with $18.10 of import duties because the book was apparently shipped from India (even though I paid shipping when I ordered the book). I got scammed. Do not buy from this seller!
By Ryan F.
I do not recommend this company. We received very low quality frames and they were not the size we ordered. After several emails (barely) with them, the problem was never resolved. No refund was ever given and the correct items were never sent.
By D.B.
Response from Your Book Stop· Aug 7, 2026
We're sorry to hear about your experience. Customer satisfaction is important to us, and we regret that we weren't able to resolve your concerns to your satisfaction. We'd appreciate the opportunity to review your order again and work toward a fair resolution. Please contact us directly with your order details so we can assist further.
They claim to have a hassle free return policy, but they don't accept returns for incorrect selections. I purchased a textbook from a required class list but then was told the updated version was required. So, I purchased the updated version from them expecting to be able to return the first textbook. I had relied on their hassle free statement and then read that improper selections are not eligible for return. I won't buy another book from them regardless of price.
By Paco G.
Response from Your Book Stop· Feb 26, 2026
Hi, We could not locate any order matching the details mentioned in this review. Because of this, it appears the feedback may not be related to an actual purchase from our store. We always assist genuine customers and honor our stated policies. If you have placed an order with us, please contact our support team with your order number so we can verify and help you immediately. We kindly request reviewers to ensure their feedback reflects a real transaction so other students are not misled. Best regards, Customer Support Team
DO NOT BUY; SCAM!! They sent me the wrong book, TWICE, and then never processed my refund. For weeks, I communicated back and forth with "customer service," and they continuously claimed to be "working on the refund," although nothing ever came. They scammed me the entire time.
By Kevin L.
I ordered picture frames in November and have requested delivery or a credit MULTIPLE TIMES. Do not do business with this company. I should have checked reviews before placing my order. AGAIN, do not do business with this company.
By Tony P.