York Car RentalReviews of yorkcarrental.com

If I could put no stars I would, do not rent a car here, they lie and have so many new sudden fees, it is very sketchy and we were scammed, the said our reservation just disappeared and charged us $200 more than it was supposed to be. We have rental car coverage with our car insurance and we still had to pay an additional $10 a day.

Worst experience ever! Stupidly booked a prepaid package through Priceline and it was not disclosed that we would have to pay $390 additional at pick up. In addition a $200 security deposit. Total SCAM! BEWARE AND RENT ELSEWHERE!!!

This company is a SCAM. Don’t fall for it. They never gave me back my 867€ deposit. They said they would give it back but they just ignore my emails now. It’s already one year now. Total scam. I’m seeing the reviews now and that explains a lot. Don’t trust this company. Please read the reviews. Besides this, the guy who worked there was super rude in real life. All makes senses now.

I had the worst service with you guys in orlando, i am pretty sure that is not new news for you as your reviews online can tell. I wish i read the reviews before i decided to book with you. I am going to start with your unprofessional way of picking up your customers from the air port, i arrived at 11:30am and was not picked up until 1:03 pm, everytime we would call and ask when will we get picked up they say “will be there in 5mins” your poor decision on saving on gas by not having enough vans and only got you “2” vans do frequent rotations to the airport and back and having your customers wait over 2 hours so you can fill up your van with your now angry and dissatisfied customers you saved few dollars by doing that but in the long run it will cost you more and even shutdown your already unsuccessful business. Next we finally arrive to your trashy location with complete unprofessional “manager” she started by saying there was an accident at the entrance of the airport which was a lie because no other company had any problems picking up the customers. Then when confronted she said she is sorry but there is nothing she can do for us as she only has 2 vans and thats what they do they wait for the arrival of multiple customers to dispatch her driver, understandable but only if you make it reasonable with a 15-20 window so your customers dont have to be neglected and disrespected like that. Now she went on asking us sarcastically “what do you want me to do” our reply was you as a manager you need to do your job and manage and respect your upset customers you need to be sincere, truthful and respectful and deal accordingly with upset customers who was treated badly by you and your company her reply was “your reservation is cancelled” and handed us back our IDs. We were shocked at the fact that she canceled our reservations without trying to make an effort at solving the issue or somehow satisfy us after being so upset. Your customer service is one of the worst experience we have ever had and you need to either fix it or shut down your company

Can I leave Zero stars? Booked through Priceline as Avis was astronomically high at the Denver airport. Picked up the vehicle. Tires were bald, car was dirty on the inside, but I figured what the heck Its a cheap rental I will survive. I turned the car in yesterday at 9:15 and could not find anyone at all. All doors locked, lights off. Apparently they open at 10am. Put the keys in the drop box and went to the airport. Got an email this morning stating that there would be a $250 cleaning fee for pet hair. I called and talked to a man that wouldn't give me his name and told him I don't live here and didn't have a dog with me. Instead of arguing with this fella any further I told him thank you for your time. After we got off the phone I received an email from York stating thank you for confirming there was a dog in the car....I am like what???? Already called Chase to dispute the charge. I would not recommend this company to anyone!

Got a great deal for about $82 for 4 day rental out of Denver, Co. The night before we had to return the rental my wife had a stroke and was admitted to a Vail Hospital in Vail for 8 days. Being alone and over 2 1/2 hours away I couldn't leave my wife and drop the car off, especially with no ride back. To make a long story short they charged me more than three times the original daily price (over $70 without the numerous fees attached). After 2-3 emails to resolve this their response is that you initialed the one of 20 lines they have you do with your rental agreement about late returns. It didn't say how much the extra days would be just they had the right to charge whatever. With this being the only location I could return rental to I was screwed. The most heartless and non compassionate company EVER!!!

Located far from airport. Dirty office. No person at desk. Had to commo with agent via FaceTime. Agent was very difficult to understand. Computer glitches. We left.

I wish I could leave no stars. I booked through Priceline and got a great deal. When I got to the counter they would not accept my auto insurance even though I have full coverage for rentals. They wanted to charge me an additional $40 a day plus $20 a day for tolls. This would have made my fees more than the actual rental cost. I did not end up renting the car I walked around to routes. But this was a huge bait and switch and the information was not provided in the disclosure though they said it was.