York Car RentalReviews of yorkcarrental.com

terrible experience. Scam. Bait and Switch

STAY AWAY...SCAM....I rented with York at YYZ airport through an online booking as their price was cheaper than any of the other car rental companies. During pick up the front counter man was very rude, eating while setting me up with my rental. He presented me with the contract to sign and the price increased by 125%. BEWARE, just because you book and pay fully online, does not mean that's it. The booking said unlimited mileage, but apparently that's not for Ontario residents??? There are hidden fees in the fine print. Will never book with them again. Pay the extra amount and use the well known car companies.

I am writing below about my experience with York Car Rental company. While my claim was covered by my insurance company and have not incurred any losses as a result of this interaction, I was compelled to report these unethical business practices.The vehicle I rented sustained minor damage (classified as such by the rental company in the Vehicle Inspection Report) on the rear bumper. For this minor damage, the rental agency submitted an excessive claim, grossly overcharging for the damages sustained. The Damage Bill is stratified into three parts. Parts & Labor: CAD 1,096.50 This estimate was determined by West Autobody located at 148 Toryork Drive, Unit 2, Toronto, ON M9L 1X6. The estimate includes the cost of replacing a Backup/Signal Lamp Assembly which was not identified as damanged in the Customer Vehicle Inspection Report. Furthermore, it is unclear whether the entity providing the estimate is a legitimate vendor - while a quick search on Google Maps does show a business named West Autobody at the address, the entry for the business contains no reviews and no website. Furthermore, searching the phone number [(437) 995 8484] provided on the estimate results in an incomplete website for a different business known as the Westend Kitchen The phone number shown on Google Maps for West Autobody does not match the phone number provided on the estimate. Loss of Use: CAD 1,200.00 This is calculated as rate of CAD 150 multiplied by a quantity of 8 to get to CAD 1,200. Assuming that the quantity here represents "days" corresponding with the loss of use, the estimate states that the company would be left without use of the vehicle for 8 days for damage that their own estimate indicates would require 2.7 hours of labor. Even accounting for availability and shipping of any replacement parts, this could be considered excessive. Furthermore, the daily rate of CAD 150 is more than three times the daily cost of renting the vehicle (CAD 46). Even if accounting for lost revenues in terms of the base rental fee (CAD 46) and costs of doing business (e.g., overhead, general administration), a markup of 326% is entirely excessive. Admin Fee: CAD 250.00 While it is hard to empirically confirm if this amount is appropriate, note that this fee represents nearly 1.7 times the cost of one day of Loss of Use revenue from the vehicle. Your office may be able to determine whether this is reasonable.

York Rental Car Tampa EMPLOYEE CATHY! The most horrific customer service my staff and client EVER RECEIVED!! Cathy literally ripped the cell phone for our mutual client hands to scream and yell that she was not getting her way. All of this was on a recorded line and will be sent to Company HQ. The client was so upset by the way he was treated as were my employees that he called as soon as he got into the car to apologize for her behavior and to give us her information to file a complaint in addition to his. We work with EVERY Rental car company out there and I have never seen ANYTHING like this.

Rented a Toyota Camry from them this past Tuesday. Waited over an hour in line to pick up the car, only 6 people were ahead of me. The employees were very loud and unprofessional....sitting there eating in front of everyone rather than assist them. Trying to cram their insurance down peoples throat when they already had full coverage. Even told one man that he was lying and then he proved them wrong. Last but least I have been trading emails with them back and forth today, they are charging me an extra $12.88 for gas when I filled it up across the street from 7 eleven 10 minutes before dropping car off. I have the picture they sent me showing full. Now they send me a different picture showing 3/4 full. Totally a SCAM strictly principal. I will dispute the additional charges and will send USAA a picture that they sent me. I will never ever rent from them again and will blast them all over social media.

The york car rental service in Tampa is one of the worst car rental service I have ever experienced in life. In Tampa, the YORK rental is away from the International airport where the shuttle took more than an hour to arrive. When we arrived at the station they denied is providing the car

Scam central at that place. Fee on top of fee. Where they do this kind of business at? Definitely not Avis, Hertz, Budget or even thrifty. No wonder they aren't inside the airport. TPA don't want to be associated with that kind of business. Stay away from this place. Oh and Florida residents beware. Because you are a Florida resident you get no unlimited miles and extra charges. What the what???? Wait till I talk about this on my morning.

York Car Rental is absolutely HORRIBLE!! We flew into Tampa on 4/19/23 and they don't say they are not at the terminal. We called to be shuttled and they were rude and took 20 minutes. Then we stood in line for another 25 minutes. When we got to the person to assist us, they said we were 30 minutes late and so they canceled our reservation!! They said they "sent an e-mail to request it to be reinstated" but didn't know when it would come through. The gal said she was a supervisor and was super rude and intentionally unhelpful! We had to go across the street and thankfully found a helpful person who gave us a reasonable rate at SIXTH car rental. RUN from YORK....they are horrible!!