Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
102 reviews
YoolaxSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Yoolax provides premium, custom-fit smart shading for your entire home, from indoor motorized shades to solar-powered outdoor solutions. As an industry pioneer, we have spearheaded the integration of solar technology into motorized window treatments, making sustainable, maintenance-free power accessible across our product line. Our versatile ecosystem supports effortless integration with Apple Home, Alexa, and Google Home. By combining DIY-friendly installation with professional service, Yoolax makes convenient automation accessible to all. Join the Yoolax lifestyle to eliminate light and privacy struggles at home, and redefine your living space.
Yoolax (yoolax.com) has 102 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
102 approved reviews, newest moderated first
As advertised. Easy install and set up!
By Phil A.
Response from Yoolax· Jun 18, 2026
Thank you for your wonderful feedback! We're so glad to hear that the product met your expectations, was as advertised, and that installation and setup were easy for you. We truly appreciate your support—thank you for choosing Yoolax! Best regards, Yoolax Team
After speaking to customer service anout the damaged unit and thinking that I was getting a replacement I’ve gotten several emails from them. After going back and forth with their customer service too many times and his response - “Return to us and ship again request high shipping cost. We can re-make you a new shade without motor bu charging $80 shipping fee” is ridiculous for something that should have worked straight out of the box. If I wanted a shade without the motor I could go to Home Depot and get it cheap. I will be returning it and not wanting a replacement now as I’m super frustrated as well as won’t do business with this company again.
By customer
Response from Yoolax· Jun 17, 2026
Thank you for your wonderful feedback! We're sorry to hear about the issue with the bottom rail, but we're glad our support team could quickly help resolve it. We're thrilled that you're happy with the shade and found it easy to install. Thank you for your trust in Yoolax and for recognizing our commitment to customer service! Best regards, Yoolax Team
The blinds are beautiful! First comment is that the pre and post sales support goes above and beyond. Even marked up a room photo to ensure we had the correct measurements for a wall to wall panel blind. Shipped within two weeks (and by UPS so they came quickly and safely) and were very well packaged. Our setup is 14’ wide so the rail was in two pieces but the instructions are pretty good and with some back and forth we got it sorted. Quality of the product is excellent and flawless. We chose Yoolax because the motor sits in line with the rail and not dropping down horizontally like most brands. Far better when panels are see through. The order was missing the Matter Hub but a chat message with their support team and one was on the way by FEDEX. They don’t use the low cost freight consolidators that are slow and where the product gets transferred between various carriers thus increasing the risk of damage. It’s a bit more confusing to order through Amazon (which you have to in Canada) vs their website but they assist if needed and send you a final spec sheet to sign off on. Overall we absolutely love the product and are getting ready to place our second order for another wall to wall and a third order for the living room. Strongly recommend !!
By Proppilot
Response from Yoolax· Jun 15, 2026
Thank you for your wonderful and detailed review! We're delighted to hear that you're happy with the quality of your blinds, our customer support, and the overall experience. We truly appreciate your patience regarding the Matter Hub and are glad our team was able to quickly resolve the issue. Your trust, recommendation, and plans for future orders mean so much to us. Thank you for choosing Yoolax—we look forward to serving you again soon! Best regards, Yoolax Team
The order was received with no fabric screens or or the roll to attach it to only the metal housing and motor was included? I have written several emails and called with no response for the last 48 hours
By Marc B.
Response from Yoolax· Jun 11, 2026
Thank you for bringing this to our attention. We're sorry to hear that the package you received did not meet your expectations. Please reach out to our customer support team with your order details and photos of the received items. We'll investigate the issue promptly and work with you toward a satisfactory resolution. Thank you for your patience, and we look forward to assisting you. Best regards, Yoolax Team
I’ve ordered for the second time from Yoolax and have found that their products and their agents are absolutely first class.
By dan E.
Response from Yoolax· Jun 11, 2026
Thank you so much for your wonderful review and for choosing Yoolax again! We're truly honored that you've returned for a second purchase and that both our products and customer service team have met your expectations. Your trust and continued support mean a great deal to us. We look forward to serving you again in the future and helping with any window treatment needs you may have. Thank you for being a valued Yoolax customer! Best regards, Yoolax Team
I would have voted 5 stars except for the following: The blind arrived stuck in the valance and I had great difficulty getting it free. I had to do a reset and then the closing length got confused. I downloaded the app on my phone but unfortunately only one person can use it. I haven’t had time yet to reset the remote, which is not yet working properly. 🥲
By Michael S.
Response from Yoolax· Jun 9, 2026
Thank you for your honest feedback and for choosing Yoolax. We're sorry to hear that the blind arrived stuck in the valance and that you experienced difficulties with the setup process. We understand how frustrating that can be. At the same time, we appreciate you taking the time to share these details, as they help us improve both our products and user experience. If you're still having trouble with the remote or app settings, our support team would be happy to assist you with resetting and configuring everything properly. Thank you again for your patience and valuable feedback. We hope to provide you with a true 5-star experience in the future! Best regards, Yoolax Team
Blinds arrived, fix perfectly, and were easy to install.
By David S.
Response from Yoolax· Jun 9, 2026
Thank you for your wonderful review! We're delighted to hear that your blinds arrived safely, fit perfectly, and were easy to install. Knowing that you had a great experience from start to finish means a lot to us. Thank you for choosing Yoolax, and we hope you enjoy your blinds for years to come! Best regards, Yoolax Team
Easy to order, east to install, easy to use. Great product!
By Mary S.
Response from Yoolax· Jun 9, 2026
Thank you for your wonderful feedback! We're so glad to hear that ordering, installation, and use were all easy for you. We truly appreciate your support and are happy you’re enjoying the product! Best regards, Yoolax Team
