YOKKAOReviews of yokkao.com

Response from YOKKAO· Dec 22, 2023

Dear Tomas, I hope this message finds you well. I wanted to personally reach out to address the concerns you shared in your recent review. Firstly, we sincerely apologize for any inconvenience you've experienced regarding your order placed on December 18 for a pre-order product with an expected delivery time of 3 weeks, as specified on the product page. Upon thorough review, we acknowledge that your order was indeed refunded promptly, as per your request, before the initially expected delivery date. I understand the delay in processing your refund may have caused frustration, and for that, we genuinely apologize. Regarding your comment about our customer service not responding to emails, we want to clarify that your case does not reflect our standard communication practices. We pride ourselves on providing prompt and attentive customer service, and we regret any perception to the contrary. Your feedback is invaluable, and we are taking immediate steps to investigate the communication lapse you mentioned. We assure you that our customer service team is here to assist you promptly, and we are committed to addressing any remaining concerns to your satisfaction. Please rest assured that we take your feedback seriously and are actively working to enhance our processes to prevent similar situations in the future. We appreciate your understanding during this time, and we want to assure you that we are committed to learning from this experience and improving our services to meet the expectations of our valued customers. Thank you for bringing this matter to our attention, and we apologize for any inconvenience you've experienced. Sincerely, Nat YOKKAO Customer Service

Response from YOKKAO· Dec 22, 2023

Dear Stephen, We hope this message finds you well. We sincerely appreciate you taking the time to share your positive experience with our Yokkao shorts. Your satisfaction is our utmost priority, and we are thrilled to hear that you find them to be of exceptional quality and comfort. At Yokkao, we take pride in crafting products with precision to ensure both durability and performance, and it's rewarding to know that our shorts have provided you with a serious edge in your training or bouts. If you ever have more feedback or if there's anything else you'd like to share, please feel free to reach out. We value your input, and we're here to ensure your continued satisfaction with our products. Thank you for choosing Yokkao. We look forward to serving you with the same level of excellence in the future. Best regards, YOKKAO Team

Response from YOKKAO· Dec 22, 2023

Dear Mark, We hope this message finds you well. We wanted to express our sincere gratitude for your fantastic review of Yokkao gloves. Your positive feedback is truly motivating for our team. We're thrilled to hear that you find our gloves to be of outstanding quality, providing excellent support and cushioning for those heavy hits. Your satisfaction is our top priority, and we are delighted that our gloves have met your expectations. We also want to take this opportunity to share a bit more about our gloves. Each pair is meticulously handmade in Thailand by professional craftsmen, utilizing the highest quality of leather. This dedication to craftsmanship is deeply rooted in the rich tradition of Thai artistry, ensuring that every pair of Yokkao gloves is a testament to skill, passion, and precision. If you ever have more insights to share or if there's anything else we can assist you with, please feel free to reach out. Thank you for choosing Yokkao, and we look forward to continuing to provide you with top-notch products crafted with care and expertise in Thailand. Best regards, YOKKAO Team