YGwigsReviews of ygwigs.com

I ordered my hair Feb 16th. Only AFTER I paid did they tell me they were on holiday and would take longer to ship my order. I've waited the maximum shipping time and given them a grace period, and my hair still hasn't been shipped out. And they're not responding to any of my emails...

Extremely disappointed in this Ygwigs company misrepresentation in not being transparent about the availability of this product Light Yaki 18" and throughput with shipping time. Their unwillingness to refund the full payment back to the customer since the customer never received the product nor does Ygwigs know when they will have the product back in stock is absolutely absurd. I sent the following message to Ygwigs, the BBB and my credit card company to see if this is considered fraudulent activity/ practices. I am disputing my payment to Ygwigs for my placed on 2/21/2026. The seller failed to disclose the item was out of stock at checkout, notified me only days later, never shipped the order, and attempted to upsell me to a more expensive, longer length without confirming a delivery date. I repeatedly requested a refund; instead, they offered a $15 store credit for an order that was never processed or dispatched. Detailed timeline: Order Date: 2/21/1026 — I placed the for 6 bundles of Light Yaki Straight Feather Crochet Hair Extension Human Hair  totaling ($302.40 +Tax 29.48) $331.88. 2/24/2026 @ 11:37pm The seller informed me (3days after purchase) the item was out of stock and provided no restock date. 2/27/2026   I sent (my 1st email) a follow up email requesting that if product would not arrive by the following Monday 3/2 to send me a follow up email 2/27/2026   I sent another email (my 2nd email) that read, If your company cannot guarantee my order by Monday 3/4, to refund the payment back to my credit card that was used immediately/ASAP   3/02/2026. The Seller to proposed that I change my order to a completely different texture and curl pattern that I did want or upsell me a longer, more expensive item without giving a delivery date a substitution: a longer, more expensive item, without any confirmed ship/delivery timeframe. 3/02/2026 The Seller sends a message saying,  "Thanks for your order We will continue to process your original order. When it was ready for ship, we will ship out your order priority. We hope you could keep it. What is your opinion?" 3/03/2026 I sent a (my 3rd email)  that this customer is not in agreement with the sellers options. 3/03/2026  I sent (my 4th email) I reiterated and asked them to cancel my unprocessed order and refund my full payment in full since they never process my order and did not have the products available. I also told them that the customer should not be penalized in having to pay extra for a different product in order to resolve their systems issues in processing their orders. Also, they should have a message on the website to show supply is low, sold out and/or on back order before the customer purchases the product.     3/04/2026— Seller offered a $15 credit on a future order instead of refunding the unfulfilled purchase. They were pushing for and earlier arrangement will keep me updated on the process and shipping date. If I still want to cancel, then they will cancel but did not include the refunding of the full amount of the payment and what was my opinion.  3/04/2026 I sent (my 5th) email stating the same message of to cancel my unprocessed order and refund my full payment in full.

Ordered $400 worth of YG wigs hair on Feb 2nd, 2026. It is now Feb 25, 2026 and still has not shipped. I missed my hair appointment and no updates from the company. Stolen money.

Horrible customer service this time around. Ordered a wig 1/21 that was supposed to be eligible for store pickup in 3-5 business days. Was emailed on 1/26 that they expect it will ship in a few days due to a delay. I gave it some time because I needed the wig before 2/23 for filming a series. Nothing. Their email encouraged me to reach out if I have concerns or need the wig urgently. Emailed them 2/10 and got no response. Emailed them several times on 2/12 as I could see where this was going. It took me dming them on Instagram for them to email me back. I’ve been communicating with them now every night (it’s been 4 days) attempting to get a full refund because I now have to rush order from somewhere else after spending $400+ with them on this order. I’m extremely disrespected that they are trying to offer me a “$45-65 credit” and are expecting me to pickup the order in store and the end of feb/ early March. I clearly told them I need it sooner. I’ve spent well over $1k on their products in the last year and they do not care about their customers. Do not buy. Will be doing a YouTube video about my experience as well.

The hair looked nice upon install, but within 2 weeks it’s a tangled mess. The feather crotchet hair from this company is not human hair. It came with a chemical smell so I had to wash it prior to install. I have purchased hair from this company before and the hair lasted over two months. But this last batch of hair is definitely not human, my daughter is allergic to synthetic hair so that’s why I spent extra for human hair, but it was a complete waste of money. She never had an allergic reactions to the hair from this company prior, but the water wave feather crochet she has on now is making her head itch and scalp irritated. I am so disappointed especially after having a great experience with this company prior. They have let their standards go down. I should have know something was up since it took a month to receive my order, when it usually takes a few days. I think they have so many people ordering now that they are mixing the human hair with synthetic in order to keep up with demand. Horrible standards. I am highly disappointed.

Scammers. 😵I placed an order on Jan 6, reached out multiple times to figure out when my order would be delivered and was finally provided with an eta of 1/31/2026. Nothing arrived-then I'm told ups didn't have my correct address when I added my full address correctly🤔 I contact customer service just for them to tell me that the address was updated! Why wasn't the correct address on my over 200 dollar order in the first place🤯🤯🤯 On Feb 2 they tell me to give it another day, just for me to check tracking and see that it's been returned to sender. Do NOT waste your time or money....Terrible company! They still have my funds smh.

They legit they just take a while they couldn’t find my order at first I never got a tracking number until I emailed them you may have to follow up several times it came in love the hair and color I got the crochet Burmese curly hair

I placed an order on Monday 1/19 and immediately contacted them because I needed this c4ochet hair fir an appointment Monday before I go out of town. I live in the south and I am well aware that this is the beginning of carnival and festival season (I saw another review that didnt understand that so I had to put that out there. I contacted via text using the phone number on the site explaining when I needed the order and that I was willing to pay extra for shipping. She did not have the exact hair I ordered but offered two comparable options that could be shipped right away. I recieved the hair today 1/21 at 2pm. In plenty of time for my appointment. My stylist requested I get 6 bundles, I did purchase 7. They look small to me but I am not a hair stylist so Ill leave that part to the pro's and hope its enough hair for the full, fluffy look i want. Thanks for the great response!