YextReviews of yext.com

Got hired by this company to rate products for commissions, and they kept asking me to pay to get my commissions and Salary and they got me stuck just to take my money away so I lost 1300usd and a week of work.

Yext is blocking our local listings and holding us hostage. We never signed up with Yext in any way. We had an IT vendor that closed shop. Apparently, they had an account with Yext and went out of business (closed shop). We never used this IT vendor for local listings in any way. We manage local search using Bright Local. For whatever reason, they are holding our listings hostage because this IT vendor, who closed shop one year ago, had an account for their own business. Unethical and non-responsive.

Customer support is shocking. I've tried messaging them multiple times and not heard anything back. In a contract, paying for a tool that is providing no use. Awful.

Yext is one of the worst tech companies of all time. DO NOT use them, you WILL be sorry. They are way overpriced for what you get and I've heard so many horror stories about others being ghosted by them. And now we're being ghosted. I asked to cancel my contract with them before the renewal came up, but nobody got back in touch with me. Why? because none of the reps who were my contact points in the beginning are with the company any longer. That really tells you everything you need to know about them. I think they have a serious issue with"churn" because they are such an unethical company. They force you into a "commitment level" contract. Obviously they know that customers come and go, but they don't work with companies like other normal companies would. But listen to what happened to us. We were forced into a commitment level far above the amount of clients we had, even though we kept growing and came close to that level over time, we never matched that commitment level. We had a medical client who was aggressively growing and our billing with them was growing along with it. There were a many additional websites that we built and maintained for them. But out of the blue, the owner of that company committed suicide and they ended up having to shut everything down, because he was running the whole company without a succession plan. It was also jarring to us because they had grown to be a large percentage of our monthly billing. But Yext will not help businesses by modifiying these ridiculous commitment levels. When you go shopping in a grocery store, do they force you to commit to a certain level of grocery purchases? Hell no. You pay for what you get, but that's not the way this awful company works. STAY AWAY FROM YEXT, and thank me later. TO ANSWER YOUR REPLY, YEXT SLAVE: You've underscored my point, because we DID use Yext's services from 2020 to 2021, but we moved on to another company that was even worse, so in a desperate move we went back like somebody going back to an abusive relationship in 2022 to now and it was still the same abusive relationship. Do your homework before you blindly reply to a review. (They removed their first nasty comment) FINALLY: We are now officially off their site and my clients have been negatively impacted as if they never had any SEO services. They will tell you that when you disconnect they won't sabotage you, but it looks like that is EXACTLY what they do. Stay tuned for the results from the Class Action Lawsuit I'm launching with my lawfirm. If you want to join, contact me.

Really bad company, they talk a big talk but can't deliver on any of it.

They won't respond to 4-5 open support tickets from weeks ago. They owe us a refund of about $1,400 for canceling some subscriptions but we never got any refund. They are still charging us and keeping us hostage. We need them to unlock/release these profiles/listings so we can move over to another company. Their support is nonexistent and I see so many other complaints about this same issue. This is probably illegal and a class action should be brought on Yext.

Absolutely terrible. I've asked to cancel my yext partnership 3 weeks ago and still haven't received a reply. I've also contacted their legal department and not gotten a reply. They continue to charge my credit card so my only solution will be to get a new credit card #. HORRIBLE HORRIBLE HORRIBLE!

I signed with Yext several years ago and still feel the negative effects on my small business. It seemed like a great deal at the time. Yext will list your business profile on as many as 40 different directories that you can manage them all through your Yext account. Change any elements of your profile on Yext and all your directory profiles are automatically updated. What happens when you cancel you subscription with Yext? I will tell you. You are locked out of your these accounts because Yext claims them as theirs. That's right. ! It's your website and it's your business but you are locked out from making any changes without renewing your subscription with Yext. You can not login, or request to reset your password. You are redirected to Yext and directed to renew your subscription. Nothing short of extortion. Google now looks a the constancy of your website information on search engines, directories, citations and posts. As a direct result, from the business practices of Yext, my information is not consistent. That includes address, phone number, business hours. I can not update these profiles resulting in a loss of Google rankings and lost of revenue. I do not recommend any small business use Yext. BEWARE!!!!!