avoid this company
avoid this company , 1st feedback on the product are fake, up to this time on one particular 37.5lb doggy style , 5 customer provided feedback with photos but all 5 customers photos was taken from same please LOL , if you are making fake feedback but make it bit smarter , 2, unclear description after placed my order now 2 option pay extra £84 customs or wait 4 weeks to be delivered from China , 3rd they did full refund but less £22 due currency exchange rate, if they clearly put on the ad descriptions you need to pay extra ££ on the 1st place I won't buy one, now losing £22 for nothing just lack of not providing clear details on the delivery time & additional cost. 4th , you place an order you want to get it asap but after 4 day chatting we end up cancel the order.
By true R.
Response from Yeloly· Apr 30, 2026
Hi, Thank you for your message. We’re sorry again that this order did not work out as expected, and we truly understand your frustration. We would just like to kindly clarify the situation to avoid any misunderstanding. Your order was placed for an item is stock in our EU warehouse. Deliveries within EU member countries usually benefit from simpler shipping procedures, meaning there are no customs clearance or tariffs required. Since the United Kingdom is no longer part of the EU, shipments to the UK may require customs clearance. As soon as we noticed this, we contacted you before shipment so we could explain the situation and try to find the best solution together. Because you have declined to cooperate with the customs clearance procedures and have requested a full refund., we fully respected your decision and arranged a full refund promptly to your original PayPal account. Please kindly note that any exchange rate differences or processing fees charged by PayPal or your bank are determined by those providers and are unfortunately outside of our control. Regarding the additional discount request, the item had already been listed at its lowest promotional price during our sale period, so unfortunately we were unable to reduce it further. We hope you can understand this was not a refusal to help, but simply the limit of what we were able to offer. We always value customer feedback and respect every customer’s right to share their experience. To ensure everything is reviewed fairly and transparently, we have also provided the full order history and communication records to Trustpilot’s review team for their reference. We sincerely regret that we were unable to complete this order for you, and we thank you for your time and understanding. We genuinely wish you all the best. Kind regards, Yeloly Support Team