yardmax.comReviews of yardmax.com

Had 2 issues but the company did not seem to care. The first was right out of the box the coil was bad. After spending 2 weeks back and forth with custome service I repaired it myself adding $75 to the purchasing price. After 1 cut the self propel motor burnt out. It was a repeat of the first incident so I repaired it myself. Now the plastic drive pulley has melted and the front assembly cover has broken 2 of the three bolt holes. I will try 1 more time but my next step is the auto junkyard compactor. I'll cut my losses and move on.

Mower is total junk. Customer service manager will not talk to customers on phone only email. Sent a bunch of parts to try to get mower running but gas cap still doesn't fit. Can't change motor pulley because part that holds blade is seized to shaft. Pulley is an attempt to slow the damn thing down. Bunch of upgrade parts to try to fix front axle from falling off!!

I purchased a walk behind leaf blower from Lowes, it was shipped to me as it was not in stock and it required some basic set up: handle, wheels, adding oil and gas. I would have rather purchased it "Gas and Go" So after an hour I'm ready to go...but NO the pull start won't pull and I'm experienced enough to know something is wrong. I called Yardmax and the customer service rep tells me "my engineers say pull it hard" I said I'm 6'4" 215ibs I will lift the machine off the ground as the cord only comes out 2 inches.. PUT ON HOLD AGAIN, agent comes back and say we will send you out a new pull cord assembly and you should receive it in 5-8 business days. What choice do I have? I can't exchange it at Lowes because its not in stock. So I must wait. Whne it arrives I have to remove and replace the pull cords 3 bolts. Surprise it doesn't work still the same problem. I have the mechanic from the gas station come by and he puts a ratchet on the engine and stays "sometimes they lock up so we try and spin it" Unfortunately this did not work and I was told it was engine lock. Apparently the engines are made in China and are not the greatest he said as I looked at my 15 year old MTD 24inch push mower that has no been garaged but that Briggs& Straton engine keeps going. I called back Yardmax and informed them it was more than a pull cord assemble swap out and the needed to send me another one. They response was try and return it to Lowes. I said you have this full sheet of paper that says "PROBLEMS DO NOT RETURN TO STORE CALL US" and they said we have a no refund no exchange policy and a 30 day warranty Goodbye. I called Lowes credit services to challenge the charge, called Lowes corporate and the store and I'm still waiting. Seems there is nothing worthwhile at a pricepoint , Billy Goat or Little Wonder reign supreme. I one sentence my YARDMAX experience was very poor

I WOULDNT BUY ANYTHING FROM YARD MAX EVER AGAIN. There is no official place to fix your equipment. ZWhen anything goes wrong you are your own👎👎👎👎👎👎👎

Received the lawn mower with a broken part and speed adjuster not working. I have been calling, emailing, being sent parts for months and no one will do anything more to replace. They just email parts and videos. I have asked for a replacement several times. They will not replace or provide any helpful information to assist with their product! The products they are sending are not even for my model of lawn mower. I just want a working lawn mower or my money back! NEVER BUY YARDMAX - they are crap

Log splitter delivered with split hydraulic hoses and gearbox broken. Spoke to Mabeth who sent me parts after two weeks and I have tried to get back in touch with Yardmax because the parts do not look equivalent to what I currently have but no one will return the call.

Gave my husband a yardmax mower for a gift last year. I picked it because of the leaf pick up features it had, so he wouldn't have to spend so much time blowing or raking. Still, it wasn't worth it. A tire blew about the 2nd or 3rd time he used it. Yardmax and every other store, never had the correct tire in stock. We did find a substitute eventually. Here the mowing season is about 7-9 months out of the year. When he went to start it up for the first time this year, the engine blew!! He didn't even get a full year's use out of it. Horrible company. Save your money and buy a different brand!

The only reason I gave yardmax 1 star is because you have to. I bought a self propelled yardmax lawn mower. The second time I used it the self propelled went out called yardmax took about twenty minutes to get them to answer said part is on back order don't know when they can send me on so now I have to buy another mower worst customer service I have ever seen. Mower only five weeks old. Do not buy yardmax