The Yankee Candle CompanyReviews of yankeecandle.com

I cant beleve the bad reviews on here! I’ve bought Yankee candles for a long time ,and their melts. And then I have bought other candles from high-end companies paid good money for them and they turned out to be the stinkiest sense! Yankee candles have the best sense you always know what you’re getting! I don’t mind paying money for good quality things! So thank you Yankee candle for always being there when I needed a beautiful candle scent!

Die kerze konnte nicht bis zum ende abbrennen weil dieses metal teil was den docht hält zu weit oben ist so ist die kerze so weit runter gebrannt das noch 15 centimeter drin sind und dafür ist die kerze zu teuer

Ordered an e-gift card online and the link didn’t work. Contacted customer services, emails back and forth and nobody can tell me why or even try to fix it. I asked for my money back and still no response. The customer service, their IT department, the whole email response is terrible. Never again.

I have complained about the decline of a fragrance. Been offered freebees and I declined. Promised return calls that never happened. Emails speaking of an investigation. When I requested a copy I have been blocked from calling customer service. Alway documenting same info that goes no where. Always grappling to blame the warmer or my sense of smell never holding any accountability. Clearly customers are not valued. They speak of a quality team which I question its existance. Was emailed a “review” I question its authenticity. Think it was typed by the person who sent me the email. Date below is of most recent email. This has been ongoing for two years with the 877 customer service number. Customer service more like poorly trained phone operators.

Hands down the most unprofessional and inconsiderate people ever! I placed an order online and did “pick up in store”. It gave me an estimated time of 2 hours. I showed up 4 hours later to see where they were at with it since I didn’t receive a “ready for pickup” email. The store was extremely slow and I asked the girl working there about the order. She said “oh we don’t have that order in our system”. I showed her my email and she saw that it was the correct store and all the other info. The order number was right there as well. Both her and her manager decided to tell me that they can’t do anything since it’s not in their system yet…you have the order number right there along with all the details and you’re telling me you can’t do s*** about it? Yea needless to say I was not very happy! They proceeded to tell me how “their” system is different from the “online” system..you’re still Yankee Candle and it’s your responsibility to fulfill online orders which you failed to do. Never going back to this location again! Sorry Yankee, you need to pay attention to who you hire.

Unverschämtheit ! Extrem teure Kerze für über 15€ brennt nicht mal bis zum letzten ab , noch gut 2 cm Kerze übrig doch kein Docht mehr da , zudem Rußt diese Kerze extrem , grausam bei weißen Wänden ! Der Duft ist ,wenn man genau davor steht leicht wahrzunehmen , erwarte ich bei diesem Preis definitiv anders , bei den billigen Konkurrenten habe ich weit aus bessere Erfahrungen gemacht ! Werde ich nie wieder kaufen diesen unverschämt überteuerten Plunder

The AI they have handling customer service emails is laughably bad. To the point that I'm offended they want me to talk to it. Things have been going downhill since Kittridge sold in the first place but Newell is the final gigantic nail in the coffin. It's honestly disrespectful what they've done to the brand. Yankee Candle used to mean quality, now they're literally the same as I can get at walmart but worse because they're 6x the cost. The flagship store was in shambles the last time I went in. No respect for the building, or the brand, just a quick buck.

Perfezionato acquisto on Line. Mettono una travel mug omaggio al raggiungimento dei 60€ di spesa. Ricevo e-mail che la travel mug non verrà spedita. Niente scuse. Niente ‘la spediamo successivamente’. Annullata e basta. Il dolce alla fine. Ritento un acquisto sul sito e, guarda un po’, ‘Spendi 60€ e ricevi travel mug in regalo’. Non ci siamo proprio. Questo è inganno al consumatore. Vediamo se riesco a denunciarvi.