Great customer service,
Great customer service,
By Estelle S.
Response from Xtractor Depot· Dec 16, 2022
Thank you Estelle! Appreciate your support!
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
455 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Xtractor Depot, LLC. is a leader and innovator in providing exceptional materials processing and laboratory equipment to various industries. We specialize in providing our clients equipment solutions to help them succeed. We also provide educational and additional resources regarding our products and services. Call 888.733.2712
Xtractor Depot (xtractordepot.com) has 455 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
455 approved reviews, newest moderated first
Great customer service,
By Estelle S.
Response from Xtractor Depot· Dec 16, 2022
Thank you Estelle! Appreciate your support!
Excellent service as per usual
By Bodhi H.
Response from Xtractor Depot· Dec 16, 2022
Thank you Justin!! Appreciate the feedback and support!!
Absolute unprofessional and horrible experience ! Never make another purchase here! Shipping department did unacceptable job claiming my package to Canadian customs as over$200 Canadian when each parts purchased was $80 usd !!! Got another almost $100 Canadian ! Explained all this to company and nothing was done !!!! Garbage way to let customers paying to price for unprofessional business practices
By gary
Response from Xtractor Depot· Oct 21, 2022
Hi Gary, Thank you for your feedback. We apologize what has happened. UPS Customs does not allow us to do anything once we declare it. We declared the order at the amount you paid for it and they significantly increased it. We provided proof so you could show them on your end as well. We are further investigating how we can avoid this to happen for any future orders. Thank you for bringing it to our attention so we could further address it.
Always helpful and on time you’re doing a great job
By David S.
Response from Xtractor Depot· Oct 5, 2022
Hi David! Thank you so much for taking the time to leave us feedback, we truly appreciate it. Thank you for being a valued customer!
Complete liars and ripoff artists
By James M.
Response from Xtractor Depot· Oct 5, 2022
Hi James!! Thank you!! Thank you very much for taking the time to leave us a review!!
I need to return what I received and I can’t get anyone to respond to emails.
By Simon R.
Response from Xtractor Depot· Sep 9, 2022
Hi Simon, I apologize for any confusion. We have not received any emails or calls from you. I recently tried calling you to resolve this matter. Please give us a call at 888-733-2712 or reply back to the email I sent and we will assist you! Thank you!
Friendly staff and they were really responsive and quick to answer any questions I had. Walked me through the process for a maintenance job on a pump that needed attention. They're straight forward and overall a good experience.
By Ivan F.
Super fast, correct products, cannot ask for more. Gracias!
By Mike M.
Response from Xtractor Depot· Oct 5, 2022
Hi Mike! Glad you received your online order quickly! Please feel free to reach out anytime if you have any questions or need assistance!