Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
74 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The X-Pole® official web site welcomes you to the exciting world of Pole Exercise and Dance. Get fit while enjoying the exhilarating fun of a pole workout or develop your dance moves with your friends using X-Poles latest range of pole exercise and dance equipment. X-Pole, world leaders in the supply of dance poles, has led the innovation in pole dance equipment for the last 8 years supplying the worlds top dancers and schools with the best pole experience on the market.
X-POLE US (xpoleus.com) has 74 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
74 approved reviews, newest moderated first
My experience with X-Pole's customer service was exceptional. Speaking with Sales and International Support Manager Carolina Stone, she was personable and clearly outlined what I need to do re: ordering while also giving honest advice that was specific to me. I was already recommended to X-Pole by someone else who buys from the company, but it was Carolina's support and style that will have me be a repeat customer.
By Phakiso C.
High-quality products & phenomenal customer service! I have been a loyal customer of X-pole since their inception and currently own the X-frame, The X-stage lite & Lyra pole - all of which are easy to assemble, disassemble and transport making them so versatile for practice, play & performance! Their customer service is always easy to reach via email or phone, is personable and goes the extra mile to make me feel valued & appreciated as a customer. They are the best on the market!!
By Melissa R.
Carolina Stone Was quick, efficient, and exceeded my expectations as a consumer! She is a gem and truly one of the best sales professionals I have dealt with!
By Destiny
I ordered the XPERT Pro (px) 45 mm to replace my PFD Chrome Pro dance pole 45 mm. I am very happy with my new pole. It is definitely more sturdy which allows me to do more moves confidently. I am also enjoying the small base and being able to switch my pole from spin to static without stopping to get a tool out to do so. I ordered the pole on black Friday 2024 and FedEx was taking there time shipping my package. At the time x-pole did not know if the package was lost or just delayed. So Carolina shipped out another one along with some free leg warmers since my shipment had been delayed. The other package did eventually show up and is on its way back to the warehouse. So glad that I did not have to wait for the orginal package as it took some time to come in. Carolina was very sweet and helpful.
By Miranda N.
Carolina was so very helpful and attentive. This time of year crazy for retail companies but she never made me feel like a bother or inconvenience. Will be buying from X-Pole exclusively for my pole needs and recommending to everyone. I also love my pole so much.
By Alexis G.
They do not answer their phone. When they do, they hang up. Other times you wait, only to be sent to voicemail. No responses through messaging or emails. It should not be this difficult to respond to customers. 1 star is too generous for a company that will not talk to customers through any form of communications. I wouldnt recommend them to anyone if they were the only pole company on earth.
By JP P.
Response from X-POLE US· Nov 18, 2024
Hello JP Percy - so sorry to hear you are having issues reaching us. We received this message straight away - if you can share your email or phone number in a direct message with us, we can check and find out what's going on! You can also reach us via Instagram or email at [email protected]
The customer service tremendously improved over the past year. My previous experiences with the customer service were not great, since it would be very hard to reach them and the response times were taking weeks. This time I had an issue with the missing piece that they didn't send me with the vaulted mount and the customer service was very helpful and responsive. So they sent me a missing piece the same day. I did have to re-instal the whole construction and take the permanent mount off the ceiling completely in order to add this extension (which sucked), but at least I was able to fix this within two weeks and didn't take months to reach them like it used to.
By Tihun
Roxanne H was SUPER kind and helpful! I really appreciated her energy and expertise!
By Constanza
