good customer service
good customer service
By Wei L.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
167 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome to Xootr Urban Transport, making folding kick scooters for adults. Each push scooter is hand assembled in PA. Compare us to Razor, Micro, & KickPed.
Xootr (xootr.com) has 167 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
167 approved reviews, newest moderated first
good customer service
By Wei L.
Great scooter for larger people. Easy to fold up and carry.
By Tim P.
the scooter is sturdy and a good size. i wish i had opted for shock absorbers rather than hand brakes. it's unnerving to run over stones or big cracks in the sidewalk.
By Joan Svoboda W.
service is the best. very kind and honest. what do you expect more?
By shinya U.
Good product. I like my original Xootr in some ways more. This is my second Xootr. I eventually wore out the front forks on my first one.The new one has less ground clearance than the old one due to the new designed deck. I bottom out on places I never did before on my commute. This is a definite hazard at low speed on uneven sidewalks. Not a big fan of having to touch the button with my hand to open the scooter. Found opening the scooter with my foot to be awkward & unreliable. Using my hand to open & close is the best way. For a positive, the craftsmanship is top notch & you can buy replacement parts. Scooter should be durable like my original one.
By Herbert A.
service is absolutely convenient, best fees and very fast transfer time (against other options). however UX on site is improvable, especially about: - adding a new beneficiary / address (even without starting a transfer) - potential misacting from "quick sending" column/section
By Marco S.
Lost a leg but found the dream scooter! I’m an amputee and I use my Xootr traveling 2.5 mile to and 2.5 miles from school every weekend in NYC in lower Manhattan going to @instatute of culinary education NY. No streets are worse than NYC but the Xootr delivers a smooth ride regardless of the road conditions. I’d buy a Xootr again and again but you don’t have to you buy it once and and you’ve got reliable transportation for miles to come. Xootr made this amputees dream of going culinary school a reality! Thanks Team Xootr
By Chef Maddog M.
Just try one I dare you. You will be hooked. The stability and smooth ride is unbelievable. I'm 6'5 about 280 and this thing is a tank. I absolutely love it. I park far away from everything so I can ride my Xootr around. I'm really blown away at the quality.
By Christopher L. San D.