ComcastReviews of xfinitymobile.com

I was lied to to get me away from ATT mobile. I was told that the Countries I worked in for the US Army were covered under the travel plan of 10$ a day. I was very specific in the Countries I had to go to and I was told they were covered. Then I get to Djibouti in camp Lemmenier and turn on my phone to call my wife on Whatsapp to let her know I had made it safe. 35MB and Xfinity tried to charge me 1650$ and after the fact let me know that it was not covered even though I had already verified. They then told me the only thing they could do was a payment plan to pay off the 1650. This in turn was only after I was asked to wait for 2 minutes and then put on a 30 minute hold to come back and be told give me a few more minutes and 20 minutes later tell me he understood but i would have to pay. He said we sent you a text at 215 i jist verified that text came 8 hours after the whatsapp call. I don't know about anyone else but I do not have 1650 just to throw away for my mobile provider lieing to me. The coverage going through houston was minimal at best a lot of dead spots. Traveling in the midwest I had no connection on highways and rural areas. The only good thing is it hooks up to any Xfinity network. Half star for the Xfinity network rest 0 starts

I ordered two phones, an S24 and a Razr almost two weeks ago. A couple of days later, 2 boxes arrived. 1 had a phone in it, the one with the S24 was taped up but empty. When I called customer service, I was informed that they were creating a service ticket and that I would receive an email in 24-48 hours. I did not. I then called back. The customer service rep apologized and told me that the ticket had been filed and that I would receive an email in 24-48 hours. I did not. I then called back AGAIN. This rep then told me that the reason that I had not received an update was because the phone that I originally ordered was not in stock anymore. When I asked what the solution was, she told me that I would just have to wait until it came in stock and that they would email me when they shipped it. I told her that that was not an acceptable solution, and asked what other options there were to solve this issue. She said that she can initiate an order from my local Xfinity office so that I can just go pick it up and that they have it in stock. I agreed. I was in the area, so I decided to stop by the office to see if this claim had actually been made and if they could give me my phone. The manager of the office informed me that that was not even a possibility because they cannot give me a phone from their inventory for a digital order that was not fulfilled. So, I was lied to. I called back AGAIN. This rep then commenced to tell me that I needed a police report for them to even BEGIN the process of reissuing my phone. After FOUR CALLS this is the first time I was informed of this. I told her that that was ridiculous. I have to go to a police department, file a report, and wait ANOTHER 3-5 days to even receive it before I can send it in. The rep continued to tell me that this is the process and that "she understands my frustation..." NO YOU DON'T! Because if you did, you would make it right. I conceded to filing the report, and asked where i have to send it to. She told me that I would receive an email.... in 24-48 hours! I am absolutely done with Xfinity. This is by and far the WORST customer service experience I have ever had with ANY company. Rather than launch an investigation into who is stealing phones from paying customers, which is CLEARLY a recurring theme, judging from these forums, they put the burden on the customer and make them wait WEEKS, giving us the run-around and not providing any solutions. I will never recommend Xfinity to any person looking for a new cellular service, and as soon as this process is done, I will be finding another provider that cares about the people that put money in their pockets.

I listen to a person about xfinity mobile when changing my address for my internet and tv before you know it I am getting hassled to pay my mobile bill through xfinity. I never signed up. I dislike anything to do with this company. Trying to get a real person is an hour project. They keep emailing me to pay my mobile bill which I don't have. Can't there be another company that can come in and all of us customers who hate dealing with xfinity can leave.

I was contacted by a representative with a promotion. I should have known it was too good to be true. I called Xfinity and they were going to launch an investigation into my case. They NEVER investigated anything!! It took me 2 additional calls for a rep to tell me there was never an investigation. Xfinity has lied and scammed to try to get customers to move to the mobile service. Luckily I didn’t terminate my Verizon account but NEVER will I trust Xfinity to be truthful and loyal to their customers again. My initial experience started on 8/20/24 and continued today and not happily.

Beware of any customer service agents that start to tell you that there ‘going to see family they haven’t seen in three years’ Could be a set up for a scam perpetrated by the customer service agent..ie. selling you a mobile line your phone is not compatible with…agent sells it anyways

beyond of your imagination of the treatment that i got after paying my two devices and switching to T-Mobile two weeks later i still have no line because Comcast has not unblock my two phones. every time i call their representatives play games and instead of unblocking my phones they went ahead and illegally reactivated my lines with them. i can not keep having this stress with COMCAST. THE WORST COMPANY EVER.

Connectivity issues and always dropping calls. The worse part is trying to get customer service to assist, it's like having no customer service lol. Changing my provider tomorrow

Do not get Xfinity mobile. Customer service was terrible. Constant lies from Xfinity.