ComcastReviews of xfinitymobile.com

I like the phone plan and service, but the customer service is absolutely awful. As a longtime customer already dealing with a stressful situation, being given conflicting information by multiple agents and treated with outright rudeness was beyond frustrating. I’m normally a very calm and patient person, but this experience pushed me past my limit. The misleading information and disrespect alone are enough to make me seriously consider switching providers.

Wanted to upgrade a phone on an existing line. Called xfinity, busy so gave info for call back. No call back. Went online did live chat after getting a ridiculous price for the phone. Did live chat with agent who could not help me and said I needed to call again. Got another live agent later who helped me a bit more but told me in order to get better pricing needed to upgrade phone plan for that particular line. Couldn't give me discount till I upgraded the line. Went back and forth finally said I would. Took forever then she told me I had to change my password. Finally did that then the system didn't show change in password. She the told me had to call customer service again or she could schedule a call back. I was already THREE hours into this. I had to leave so I asked her to schedule me a call back praying they would actually call. Told me she couldn't give me a time. I hate Xfinity and I think this is last straw. I don't think I can deal with them anymore. Still haven't bought new phone either which seems totally ridiculous to do with them they don't deserve my business. I already have five phone lines and three additional devices...ugh!

I had a horrible experience with Xfinity mobile. I tried to switch to Consumer Cellular but Xfinity would not unlock my phone. I've spent hours on the phone and they keep saying they will unlock it but they don;t. Also, they say I owe a balance and I don't owe them anything. Don't use this company.

Comcast has been nothing but frustrating. Constant outages, slow customer service, and unexpected fees make the service feel unreliable and overpriced.

Lied to get me to get their product. I was a Xfinity Mobile customer Account I was called by a Xfinity representative stating, “I have a $300,00 credit for an Apple Watch.” I stated I didn’t want it. They were very persistent and said I would only have to pay $37.00. I could give it to anyone I want, and it doesn’t have to be activated. Xfinity is now trying to charge me for it. I called them numerous times, and they told me I wouldn’t be charged for it, and my monthly bill will say the same at $63.00 Despite all my calls, they are still trying to charge me for it. I feel I was lied to, and this was a scam, and I found out the representative gets a commission for it. I have contacted the better Business Bureau and will post reviews so that other seniors don't get scammed.

The WORST company I've ever dealt with. A year and a half ago they charged for data in 5 different countries the same day at the same time. They refunded me the charges only to re-charge me 2 months later, refunded again and charged me again 6 months later and auto-drafted without notifying me.

Xfinity mobile stole my money. Switched carriers August 30 2025 was still charging me for service for my watches because they said I didn’t tell them to switch the watch service. They took 83.67 out of my account and would not give it back to me. There customer service is the world’s worst! The reps cannot speak English and I’m not a racist but come on! If you want to pay people slave labor wages at least teach them English! I will make it my business to tell any and everyone to not do mobile business with Xfinity!

Customer service is not service at all. The information once an issue has occurred is extremely deceptive and after months of calls, discussions with management and supervisors, as well as seeking help inside an Xfinity store I’m still stuck with security equipment installed by their tech, at my expense to the fascia of my home that are not waterproof and haven’t been working for months while they continue to receive my payments even though my 24/7 camera monitoring services are not being provided. What’s worse is they want to charge me for a tech to check my internet first, then charge me for another tech for the security. Terrifying, Xfinity has NO process in place nor do they notify you when the security equipment has failed leaving you to assume it is working when it’s not. I was advised by numerous service reps it’s up to the Customer to “know” when the equipment is not operating correctly. They confirmed they DO NOT send the customer any alerts, emails, texts or calls and the touchscreen further doesn’t alert you when the cameras fail. So who is monitoring what 24/7? Simply trying to get them to remedy or refund me is another nightmare in itself. This is unacceptable and not how I was scammed into these products by the slick sales team who are equally as deceptive and fail to notify, warn or explain any pertinent details before signing any contracts.