Xenia GiftsReviews of xeniagifts.com

Response from Xenia Gifts· Jan 24, 2021

Hi Jon, We sent you an email earlier today regarding this situation and are still waiting to hear back, but we are extremely sorry for the delay in your gift card delivery. We have already issued a full refund for your order as requested. Over 99% of our orders are delivered in under 24 hours, but in extremely rare occasions such as this one, our suppliers fail to issue gift cards on time, preventing us from fulfilling the order. This can be due to a variety of reasons, but is most often a transient issue with their gift card servers. We’ve already unlisted all Overstock.com gift cards from our site entirely since your incident, and are actively investigating what went wrong right now. We also apologize for the confusion in your invitation to write a review for us – it looks like that was an automated email due to an order you placed last week and was delivered to you on Thursday, 1/14. Please feel free to reach out to us at [email protected] at anytime (or simply respond to the email thread we sent you earlier) if you have any further questions or concerns about this issue. We genuinely appreciate your support as a long-time customer of Xenia over the past year and will be working hard to ensure this doesn't happen again! Sincerely, Carrie