Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
544 reviews
X-SenseSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
X-Sense is a leading global home safety provider of smoke detectors, CO detectors, combination smoke and carbon monoxide detectors, smart home security systems, and security cameras, providing full security and protection for your home.
X-Sense (x-sense.com) has 544 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 434 reviews with 5 stars · Clear filters
Outstanding customer service, very responsive, excellent product at the right price. Shipment was fast.
By Robert M.
Response from X-Sense· Apr 7, 2025
Dear Robert, Thanks for leaving us such a wonderful review. We are thrilled that you love your experience with us. X-Sense Support Team
Perfekter Support, zeitnahe kompetente Beratung!
By Thomas K.
Response from X-Sense· Mar 26, 2025
Lieber Thomas, Vielen Dank für Ihre tolle Bewertung. Wir freuen uns sehr, dass Sie mit uns zufrieden sind. X-Sense Support-Team
Excellent smoke alarm with a fantastic company. I bought several of these for my home a year ago and one of them started malfunctioning. Tom from their customer service walked me through a few things to try and fix the problem. They did not work so Tom did not hesitate sending me a new one to replace the malfunctioning one. He did not have to do that, but I’m grateful that he did.
By Troy Z.
Response from X-Sense· Mar 26, 2025
Dear Troy, Thank you so much for your kind feedback. It is our pleasure to offer service to you. Please feel free to contact us if you have any problems. Have a nice day! X-Sense Support Team
Je recommande X-Sense sans hésitation. Suite à incendie dans ma maison, l'alerte sur mon téléphone portable m'a permis de sauver ma maison.
By Yann
Response from X-Sense· Mar 14, 2025
Cher Yann, Merci de partager votre expérience avec nous. Nous sommes ravis que nos produits puissent vous aider, ce qui était également notre objectif initial. N'hésitez pas à nous contacter si vous avez des besoins. Bonne journée ! Cordialement,
4 year smoke detector went faulty. X-Sense sent a replacement. Great prompt service.
By Patrick C.
Response from X-Sense· Mar 14, 2025
Dear Patrick, Thanks for the comment on your experience with us. It is our pleasure to offer service to you. Please feel free to contact us if you have any problems. Have a nice day! X-Sense Support Team
Très bons produits ! Entreprise très commerciales et conciliante. Seule surprise : les frais de change non annoncés qui alourdissent le prix.
By Philippe
Response from X-Sense· Mar 14, 2025
Cher Philippe, Merci pour votre commentaire sur votre expérience. N'hésitez pas à nous contacter à tout moment pour toute question. Nous apprécions sincèrement vos commentaires et nous nous efforcerons d'offrir une meilleure expérience à nos clients. Un grand merci pour votre soutien. Équipe d'assistance X-Sense
My 5 year old smoke alarm started to malfunction and when I reached out to customer support, they were more than happy to replace it for me. They were prompt, and courteous which is in short supply these days,
By David M.
Response from X-Sense· Mar 7, 2025
Dear David, Thank you so much for your kind feedback. It is our pleasure to offer service to you. Please feel free to contact us if you have any problems. Have a nice day! X-Sense Support Team
It was fast, it was respectfully, it was helpful, and I received a new replacement device which is really appreciated. I was requested to provide a video of the fault, which I think is fair. Really thanks for all the support.
By Beach D.
Response from X-Sense· Mar 7, 2025
Dear Beach, Thanks for the comment on your experience with us. We sincerely appreciate your feedback and will try to offer a better experience for our customers. Wish you a great day! X-Sense Support Team
