WybotpoolReviews of wybotpool.com

I had a wybot for like a year and it stopped charging. Wybot C1. It was not easy communicating with Wybot. They said they would send me a new one but I have to pay for shipping on return unit. I believe it is not right for me to pay for a packing label. I didn't break it.

J'ai acheté un Wybot C2 Vision, car comme il était indiqué sur le site il est soit disant capable de traiter tout type de piscine y compris les fond complexes les escaliers et les plages immergées. Ma piscine rectangulaire de 10x5m a une partie couloir de nage de 2x10m puis une zone ludique de 3x7 qui est 20cm plus haute (donc marche de 20 cm entre ces deux fonds). Puis 3 autres marches qui mènent à la plage immergée. Je pensais que ce robot avec camera et dopé à l'IA serait capable de traiter ma piscine, et bien pas du tout ! Il reste désespérément dans la partie plus profonde (couloir de nage) et est incapable de monter la marche de 20cm pour aller sur l'autre fond. Ne parlons même pas des autres marches et de la plage immergée. J'ai essayé de le faire démarrer sur la partie ludique, mais il descend très vite vers l'autre partie et ne remonte plus jamais sur l'autre zone. De plus, il se cabre souvent et donc ne nettoie pas correctement. Pour les parois il monte jusqu'a la ligne d'eau mais s'il y a une fine couche d'algue il ne nettoie pas du tout. Donc très déçu de mon achat. En plus impossible à joindre le SAV ou trouver la procédure de remboursement. Et pour finir, cerise sur le gâteau, j'ai laissé un commentaire sur leur site comme j'y ai été invité, commentaire qui est apparu pendant 1 journée sur leur site et qui a depuis disparu. A mon avis ils ne conservent que les avis 4 et 5 étoiles. Bravo !

Horrible customer service experience with WYBOT. I first called WYBOT support on May 19th at 1-866-777-6655 and eventually spoke with an agent named Red, who was very polite and professional. Unfortunately, the agents themselves cannot actually assist with warranty claims. They can only “escalate” your case after you send an email with a video showing the defective product, and then advise you to wait up to 72 hours for a response. After sending the requested video on May 19th, I followed up with two additional emails and made two more phone calls, speaking with another agent named SY. We are now May 27th, and I still have not received any confirmation, update, or response from the company. What is most concerning is that the agents themselves admit they cannot reach anyone internally either — they can only send emails just like customers and wait. My WYBOT C1 vacuum worked perfectly last summer and is now completely inoperative, despite being less than a year old. I followed all troubleshooting steps recommended by WYBOT, and the unit clearly requires replacement under warranty. All I need is a replacement vacuum. It should be a very simple process, but dealing with WYBOT warranty support has been extremely frustrating and disappointing. After reading their reply may 29th, it’s even more frustrating since both agents confirmed the reception of my email with video at email address they provided.. This reply is simply wrong and infuriating with their non support. including the attached video evidence. Despite this, I am now being told that no proper information or evidence was received, which is simply incorrect. The video was already provided and confirmed received by your support team. Please review your existing ticket history and internal communications before sending inaccurate responses. At this point, I am requesting that this case be escalated to a supervisor or senior support representative who can properly review the evidence already submitted and provide a concrete resolution instead of contradictory replies. Please confirm: That the previously submitted video attachment has been reviewed That this ticket has been escalated What specific next steps you will take to resolve the issue I expect a proper review of the evidence already in your possession. Thank you.

We purchased the WYBOT C1 for our small 5x3 pool because we wanted to invest in what we thought would be a good-quality robotic pool cleaner. Unfortunately, we’ve been very disappointed so far. Our pool has a small step to get out, like most pools do, and the robot continually tries to climb the wall of the step, gets stuck, and then needs to be manually moved. Because of this, we can’t leave it running unattended, which completely defeats the purpose of having a robotic cleaner. We specifically invested in a higher-end robotic vacuum expecting it to handle basic pool features without constant intervention. I’ve contacted WYBOT support multiple times, but the responses feel AI-generated and simply blame our pool design rather than addressing the issue with the product itself. Overall, very disappointed and honestly regretting purchasing this cleaner.

I purchased a WYBOT A1 in December 2024 and unfortunately my experience has been extremely disappointing. Within approximately 16 months, I went through multiple failures and multiple replacement units due to recurring defects. The robots would typically appear fully charged, start operating normally, and then stop after only a short period of use. Although customer support was generally polite and did provide replacements, the overall process became exhausting: * repeated failures, * long waiting periods, * complicated logistics, * shipping issues related to batteries, * and additional costs/inconvenience on my side. At a certain point, I lost confidence in the product’s reliability altogether. The average effective usage time of each unit became unacceptably short for this type of equipment. Support continued offering replacements, but requiring the customer to repeatedly pay expensive international return shipping for a product with recurring reliability problems no longer felt reasonable. In the end, I purchased a robotic cleaner from another brand because I no longer trusted this product line for long-term use. Based on my personal experience, I unfortunately cannot recommend the WYBOT A1. Update after the company's response: I have in fact been in contact with WYBOT support for many months and multiple replacement processes. The issue is not a lack of communication from support. WYBOT remains willing to provide another replacement unit, and I remain willing to accept it. The current disagreement is that, after multiple failures and replacements, I am still being asked to pay international return shipping costs in order to receive another replacement.

J'ai acheté en juillet 2025, il y a moins d'un an, un C2 VISION. Le robot ne fonctionne plus : dans le bassin, il se "cabre" en permanence lorsqu'il avance et il tourne en rond sur lui-même. La piscine n'est donc plus nettoyée. J'ai fait à 2 reprises une reclamation au SAV de Wybot mais aucune réponse, alors que le produit est quasi neuf ! Entreprise à fuir ....

Got the A1 mainly for the pool floor. Didn't want anything complicated, and so far it's just been doing the job.

j'ai acheté un robot sabot S2 en juin 2025, il a bien fonctionné toute la saison dernière, et là pour cette saison qui démarre, il a fonctionné 3 fois et plus rien à présent, . il se recharge et ne déclenche pas de nettoyage .. le SAV n'est pas du tout au top. impossible de remplir leur formulaire à cause d'un numéro de commande pourtant bien copié, mais qui bloque le système, donc envoie d'un mail, qui nous répond en automatique et nous renvoie sur une autre adresse ?... une usine à gaz !!!! donc je ne sais pas quoi faire , en acheter un autre dans une boutique sérieuse, qui vous garantie le SAV . plus jamais acheter des produits de ce prix en ligne ... à fuir !!!!